Senior Dental Receptionist | Phillip, ACT | Affordable Dental
Take the next step in your dental reception career.
Affordable Dental Phillip is looking for an experienced Senior Dental Receptionist to become the welcoming face and organisational backbone of our practice someone who's confident on the front desk, great with people, and enjoys keeping a busy clinic running smoothly.
If you're ready for a role where your experience is genuinely valued and you can take real ownership of the front-of-house, keep reading.
What You'll Be Doing
Front desk excellence
- Warmly welcome and check in patients, creating a positive first impression every time
- Manage a busy appointment book, scheduling and coordinating to keep the day running efficiently
- Handle phone, email and in-person enquiries professionally and promptly
- Process payments, health fund claims and billing accurately
Keeping the practice running like clockwork
- Coordinate patient flow to minimise wait times and support the clinical team
- Maintain accurate, up-to-date patient records and clinical software (CareStack experience highly regarded)
- Manage recalls, reminders and follow-ups to keep the schedule full and patients on track
- Order and monitor front of house stock and supplies
Leading from the front desk
- Mentor and support junior reception team members
- Set the standard for professionalism and patient service
- Work closely with dentists and management to improve front of house workflow
- Help build a positive, patient-first team culture
Patient care, always
- Make every patient feel comfortable, informed and well looked after
- Communicate clearly about appointments, treatment plans and costs
- Handle patient queries and concerns with empathy and professionalism
- Maintain confidentiality and professional standards at all times
What You'll Bring
- 3+ years' experience in a dental or medical reception role
- Confident, polished communicator with excellent phone manner
- Highly organised with strong attention to detail
- Experience managing appointment scheduling and billing/health fund claims
- A proactive, can-do attitude and ability to work independently
- A genuine passion for patient care and mentoring others
- CareStack experience a bonus full training provided
What's In It For You
- A supportive, collaborative team that genuinely backs each other
- A busy, varied role at the heart of the practice
- Modern systems and technology
- Real mentoring and professional development, not just lip service
- Clear career progression pathways
- A workplace that actually recognises and rewards your experience
Ready to lead from the front desk? Apply now send your resume to [email protected].
Pay: $27.26 – $38.62 per hour
Expected hours: 38.0 per week
Work Location: In person
