A standout opportunity to take on complex fraud investigations, solve high-impact cases, and play a key role in protecting customers and preventing financial crime.
- Join a collaborative, high-performing team passionate about winning together
- Investigate fraud end-to-end, uncover insights, and help stop financial crime through timely, high-quality outcomes
- Make a genuine difference for our customers and communities through the work you do
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of a Consultant Investigation, you will join our Fraud Prevention & Detection team that’s doubling down on protecting the community and our customers.
Each day, you’ll go above and beyond to:
- End-to-End Investigations: Execute standard to moderately complex fraud investigations thoroughly, ensuring all evidence is collected, documented, and preserved correctly.
- Cross-Functional Collaboration: Partner with peers in other internal investigative units to share intelligence and ensure comprehensive handling of shared files.
- Root-Cause Analysis: Identify the underlying control gaps or vulnerabilities that allowed the fraud to occur and detail these findings in case closures.
- Recovery Actions: Take immediate action during investigations to trigger funds recovery, account freezes, or loss-mitigation workflows to minimize financial impacts.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Experience in fraud operations, financial crime investigations, regulatory compliance, or operational risk roles
- Ability to balance a dynamic caseload
- Understanding of financial data systems and tracking tools.
- Certificate/Diploma in Investigations, Justice, Business, or equivalent practical industry experience
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
