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Job Summary
The Senior Project Manager at HCL will be responsible for project and program management using Agile methodology. They will oversee all aspects of project delivery, ensuring successful completion within scope, budget, and timeline.
Key Responsibilities
Role responsibilities: Program Planning & Delivery · Own and maintain the overarching Program Plan, including an integrated plan spanning the target operating model, business case, product development, implementation activities and delivery timelines. · Ensure alignment between business requirements, functional designs and program deliverables, with clear visibility of dependencies and interdependencies across the wider change portfolio. · Act as the central coordination point for workstream leads, consolidating inputs into a cohesive and deliverable end-to-end plan. Target Operating Model (TOM) Oversight · Provide oversight and integration of the Target Operating Model, ensuring alignment with program objectives, timelines and dependencies. · Work closely with the Operations Manager (Australia), who leads the development and delivery of the Target Operating Model, to ensure a cohesive approach across all workstreams. · Ensure all capability models and ‘to-be’ processes are clearly documented, reviewed and formally approved. · Collaborate with underwriting, claims and other core functions to ensure products are clearly defined and operationally supportable at go-live. Stakeholder & Sponsor Engagement · Partner closely with the Program Sponsor and key stakeholders to ensure strategic alignment and delivery against agreed objectives. · Maintain regular engagement with stakeholders across GSI, Great Lakes and IT to ensure delivery plans are aligned and executed in line with business timelines. · Establish and deliver a robust communications plan to ensure all stakeholders are informed, aligned and engaged throughout the program lifecycle. · Liaise with senior leadership (including Group COO, Head of Change and Head of IT) on budget, resourcing and delivery priorities. Governance, Risk & Controls · Design, implement and own a robust governance framework, ensuring proactive management of risks, issues, dependencies, change requests, milestones and budget. · Identify, document and manage program risks, issues and dependencies, ensuring appropriate mitigation plans are in place and executed. · Ensure effective escalation and resolution of conflicts and challenges, maintaining a culture of integrity and collaboration. Cross-Portfolio Alignment · Engage with stakeholders across the Change Portfolio to identify cross-project dependencies, agreeing clear ownership and deliverables. · Ensure alignment between program deliverables and the wider strategic change agenda. Delivery Oversight & Resourcing · Lead and oversee program resources, including Project Managers and Business Analysts, ensuring an effective delivery structure and operating rhythm across the UK and Australia. · Establish effective ways of working across geographically dispersed teams, ensuring clarity of roles, responsibilities and accountability. Third-Party & Vendor Management · Work collaboratively with third-party providers, IT and Procurement to ensure vendors deliver in line with contractual obligations and statements of work. Regional Delivery Alignment (Australia) · Work day-to-day with the Program Sponsor and Operations Manager in Australia to ensure strategy remains current and deliv
Skill Requirements
Required knowledge, skills and experience: · Significant and demonstrable Program Management experience · Demonstrable experience and knowledge of the Australian insurance market and other markets, including working with regulatory bodies · Understanding of business strategy and expansion planning at a Global level · Proven leadership skills and ability to drive decision making at an Executive level · Demonstrated experience working with stakeholders at an Executive level · Strong understanding of Regulatory Compliance across Insurance · Proven understanding of Project Management Methodologies (Agile, Scrum, Waterfall, hybrid approaches) · Excellent organisational, multi-tasking and time management skills · Strong analytical and problem-solving skills with the ability to translate into actionable recommendations · Strong written and verbal communication skills, including presenting · Ability to work in a fast-paced environment, manage multiple priorities, and adapt to change · Ability to balance big-picture thinking with attention to detail · Ability to simplify complexity and communicate with clarity · Creative thinker with strong problem-solving skills · Resilience and adaptability to business change · Ability to tailor communication approaches for different stakeholders and clients · Thrives in an environment of constant change · Knowledge of business analysis techniques and processes · Understanding of Data Security and Privacy across Insurance products · Experience working across Global Change and Transformation · Experience working within the APAC region Education and professional qualifications: University Degree, relevant professional qualification or demonstratable industry experience is requiredRequired knowledge, skills and experience: · Significant and demonstrable Program Management experience · Demonstrable experience and knowledge of the Australian insurance market and other markets, including working with regulatory bodies · Understanding of business strategy and expansion planning at a Global level · Proven leadership skills and ability to drive decision making at an Executive level · Demonstrated experience working with stakeholders at an Executive level · Strong understanding of Regulatory Compliance across Insurance · Proven understanding of Project Management Methodologies (Agile, Scrum, Waterfall, hybrid approaches) · Excellent organisational, multi-tasking and time management skills · Strong analytical and problem-solving skills with the ability to translate into actionable re
Other Requirements
1.Certification in Project Management (PMP) or Agile methodologies (e.g., Certified Scrum Master) are a plus.
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