About Us
Dealership Name is part of Autosports Group (ASG), a leading listed automotive retail group representing some of the world's most prestigious and luxury automotive brands. Autosports Group employs over 3,000 people across more than 100 dealerships throughout Australia and New Zealand.
At ASG, our purpose is to drive endless possibilities for our customers, employees, shareholders, and brand partners. Our values—Strive for Excellence, Care, The Village, and Lead Change—guide everything we do. We are committed to fostering an inclusive and diverse workplace where everyone feels welcome and valued.
About the Role
We are seeking a professional and organised Bodyshop Receptionist to join our team on a 12-month contract.
As the first point of contact for customers, insurers, and suppliers, you will play a key role in delivering an exceptional customer experience while supporting the day-to-day administration and coordination of our busy Bodyshop department.
This role requires excellent communication skills, strong attention to detail, and the ability to effectively coordinate between customers, insurance companies, estimators, and workshop staff to ensure repairs progress smoothly and customers remain informed throughout the repair journey.
Key Responsibilities
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Answer incoming calls and respond to customer enquiries in a professional and timely manner
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Coordinate vehicle bookings and maintain the Bodyshop repair schedule
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Communicate with workshop management and estimators to obtain production updates
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Provide regular repair status updates to customers via phone, email, and SMS
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Update insurance portals and systems with repair progress and required documentation
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Manage customer check-ins and vehicle collections
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Monitor and respond to Bodyshop email enquiries
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Support the wider Bodyshop team with administrative and customer service duties as required
Our Ideal Candidate
The successful applicant will possess:
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Exceptional customer service and communication skills
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Strong organisational and time-management abilities
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High attention to detail and accuracy
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Ability to multitask and work effectively in a fast-paced environment
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Confidence communicating with customers, insurance companies, and internal stakeholders
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Strong computer literacy and proficiency in Microsoft Office applications
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Previous experience in a collision repair, automotive service, or Bodyshop administration role is highly desirable
Highly Regarded Experience
Experience using industry-specific platforms including:
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iBodyshop
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Era Power
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Audanet
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Estimage
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RepX
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Allianz Connect
Candidates with prior experience in vehicle body repair industry will be highly regarded.
Why Join Autosports Group?
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Accelerated career growth opportunities and ongoing professional development
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Access to premium manufacturer training programs
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Employee discounts across the ASG dealership network
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Exclusive partner benefits and wellbeing initiatives
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Employee Assistance Program (EAP)
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Referral bonus incentives
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Supportive team environment with regular social events and team activities
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Be part of an inclusive culture supported by ASG's Diversity and Inclusion Council and Women's Network
Applications will be reviewed as they are received, and we encourage interested candidates to apply as soon as possible.
Successful applicants will be required to complete pre-employment screening, including reference and background checks, and hold valid working rights for Australia or New Zealand.
