Job Description
Agency Department of Health Work unit Renal Division, Flynn Drive
Job title Renal Administration Booking Officer Designation Administrative Officer 4
Job type Full time Duration Fixed to 30/06/2027
Salary $77,344 - $88,179 Location Alice Springs
Position number 42031 RTF 350626 Closing 08/07/2026
Contact Officer Lielie Mulitalo on 08 8951 7077 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=350626
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Contribute to the effective delivery of Renal Services through accurate and timely scheduling of clinics, which meet the needs of
the population of Central Australia.
Key duties and responsibilities
1. Provide high-level administrative skills to effectively manage and monitor multiple clinic waitlists.
2. Coordinate Renal Clinics and schedule appointments in accordance with the Department of Health’s standards and policies.
3. Notify patients and external organisations either in person, in writing, by telephone or text of appointment times, cancellations
or changes to appointments.
4. Effectively liaise with clinicians, patients and remote communities to coordinate and facilitate Telehealth clinics and patient
transfers.
5. Register and update demographic and financial classifications in accordance with the requirements of cross border charging,
Activity Based Funding (ABF) and the National Health Data Dictionary.
6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken
to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Demonstrated experience following patient identification processes, registration standards and financial classification with a
high level of accuracy in a Health Care environment.
2. Demonstrated organisational, administrative and problem-solving skills and a proven ability to effectively manage time,
prioritise tasks and meet deadlines within a high performing team environment.
3. Strong interpersonal skills, a commitment to high personal work standards and a high level of motivation to achieve desired
outcomes.
4. Established experience delivering a high level of professional and courteous client focused services to internal and external
clients and stakeholders.
5. Demonstrated experience with management of a waitlist or documentation in a similar nature.
6. High level written and oral communication skills with the ability to accurately analyse and clearly communicate a range of
issues.
7. Demonstrated ability to accept constructive feedback and respond accordingly, with a proven ability to adapt to the demands
of a busy service environment.
8. Experience in appropriately handling confidential and sensitive information in a discreet and professional manner
Further information
Department of Health has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities
or vehicles, nor whilst working off-site. Positions may be subject to pre-employment checks such as immunisation requirements,
working with children clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position
unless it is a relevant criminal history. For specific immunisation requirements - Category A (direct contact with blood or body
substances) or Category B (indirect contact with blood or body substances), check website for requirements:
http://internal.health.nt.gov.au/clinical/health-care-worker-immunisation/Pages/default.aspx.
