About the Role
Christian Dior Australia & New Zealand is seeking a motivated, organised, and detail-oriented Retail Operations Intern to join the Retail Operations team. This is a paid internship designed to provide hands-on exposure to the day-to-day coordination and administration of retail operations within a luxury environment.
Working closely with the Retail Operations team and key boutique stakeholders, the Retail Operations Intern will support a range of operational, administrative, and analytical activities across boutiques, warehouse/logistics coordination, and the retail office. The role is intended as a developmental opportunity for an early-career candidate looking to build practical experience in retail operations, customer service support, logistics coordination, digital tools, and boutique administration.
This role is a support position and does not include people management or direct ownership of market-wide operational functions.
Reporting Line
The Retail Operations Intern reports to the Retail Operations Manager.
Key Responsibilities
Retail Operations Support
- Provide day-to-day administrative and coordination support to the Retail Operations team across boutiques and the retail office.
- Assist in the preparation, organisation, and follow-up of operational tasks, reports, trackers, and documentation.
- Support the team in monitoring routine operational activities and identifying areas requiring follow-up.
- Assist with the coordination of internal processes and contribute to continuous improvement initiatives under guidance.
Customer & Care Services Support
- Assist with administrative tasks relating to aftersales and customer care processes.
- Support the review and tracking of customer or boutique requests to ensure timely follow-up.
- Help maintain accurate records, updates, and reporting related to service issues and operational queries.
- Provide ad hoc support to boutiques and the Retail Operations team to help maintain service standards.
Digital Tools & Project Coordination
- Support the coordination of retail operations projects and digital tool initiatives.
- Assist with tracking project actions, timelines, and follow-ups across relevant stakeholders.
- Help manage records relating to IT equipment and operational tools, including mobile phones, laptops, and iPads.
- Support the logging and follow-up of IT or operational requests with internal teams.
Boutique Operations, Logistics & Warehouse Support
- Assist with administrative support relating to boutique operational needs, including orders, vendors, invoices, and general documentation.
- Support the coordination of operational supplies such as packaging, uniforms, stationery, and other boutique materials.
- Support the team in maintaining accurate records for contracts, maintenance requests, and vendor services.
- Assist with operational preparation for boutique events, pop-ups, openings, relocations, or other ad hoc projects as required.
- Gain exposure to warehouse and logistics processes, including the distribution and movement of operational supplies to boutiques.
- Assist with stock and supply flow tracking to help ensure timely and accurate distribution of materials.
- Support operational setup activities and process improvements relating to supply flow, storage, and distribution.
- Help maintain accurate records for operational inventory, warehouse coordination, and boutique supply requirements.
Store Projects & Operational Coordination
- Provide administrative support for store projects and operational initiatives.
- Assist with procurement administration, vendor setup, document preparation, and follow-up activities.
- Support the coordination of operational requirements for store openings, events, pop-ups, relocations, refurbishments, or other retail projects as required.
- Assist with operational setup/defit and bump-in/bump-out support, including coordination of materials, suppliers, and internal stakeholders.
- Help track project actions and maintain organised records to support timely execution.
Stock & Inventory Support
- Assist with stock-related administrative tasks, including tracking deliveries, transfers, and inventory flow documentation.
- Support boutiques and the Retail Operations team with stock coordination tasks as required.
- Help maintain accurate records and ensure timely follow-up on operational stock matters.
Compliance & General Administration
- Support the team in maintaining organised records and documentation in line with internal procedures.
- Assist with health and safety, process, and internal control administration where required.
- Ensure a high level of accuracy, professionalism, and confidentiality in all tasks.
- Undertake other ad hoc duties as reasonably required to support the Retail Operations function.
Candidate Profile
Education
- Currently studying or recently completed a degree in Business, Business Management, Retail, Operations, Supply Chain, Logistics or a related discipline.
Experience
- Previous internship, retail, administrative, or customer service, or logistics experience is advantageous but not essential.
- Strong interest in retail operations and the luxury retail environment.
Skills & Competencies
- Strong organisational skills and attention to detail.
- Good analytical and problem-solving capability.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Proactive attitude with a willingness to learn.
- Ability to work both independently and collaboratively within a team.
- Professional, polished, and service-oriented approach.
What This Role Is Designed to Offer
- Practical exposure to retail operations within a leading luxury brand.
- Experience supporting cross-functional operational activities across boutiques, logistics coordination, warehouse support, and the retail office.
- Exposure to store projects, procurement processes, vendor coordination, and operational setup/defit activities.
- Development of administrative, analytical, and coordination skills in a commercial retail environment.
- Mentorship and on-the-job learning from experienced retail operations professionals.
