Woodroffe Hotel in Southport is searching for a new "family member" to join our dynamic team! We currently have a rare opportunity for an experienced and highly motivated Receptionist to join us.
A front desk professional is responsible for offering excellent customer service, options, and solutions to meet guest needs. This is a busy department, and the role requires working a rotating roster, including weekends, Public Holidays, and undertaking overnight on-call duties for 1-2 nights a week.
Key responsibilities of this role include but are not limited to:
- Deliver excellent customer service at the front desk, offering options and solutions to guests
- Handle elevated customer queries and complaints in a highly professional manner
- Work closely with other departments to ensure a seamless sales and operations process
- Act as an after-hours on-call contact to assist guests with urgent issues, such as room lockouts (typically 1-2 nights a week, primarily Sundays and Mondays)
- Multi-task and work effectively under pressure in a busy environment
- Be eager to try new things and acquire new skills
Requirements:
The successful applicant will have:
- Minimum 1 year of experience in a similar role
- Excellent verbal & written communication skills
- A positive personality and sense of humour
- Ability to promote goodwill by being courteous, friendly, and helpful to guests
- Outstanding attention to detail and good knowledge of MS Office applications
- Excellent time management skills
- Availability to work 7 days a week on a rotating roster (shift work)
- Willingness to undertake on-call duties 1-2 nights a week (generally fixed to Sunday and Monday nights)
If you feel that you are suited and would like to join in a great opportunity, please send apply.
Job Types: Part-time, Casual, Permanent
Pay: $26.44 – $59.49 per hour
Work Location: In person
