We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Central Operations keeps our business moving. Our team supports, coaches, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our team members and customers every day.
About the role
As an Organised Retail Crime (ORC) Analyst, you’ll turn crime, risk and safety data into practical intelligence that helps reduce loss and improve safety across Coles. You’ll connect incidents, transactions, CCTV, witness statements and other digital evidence to identify offender behaviour, organised retail crime patterns, and actionable investigative leads. Working closely with operational teams, investigators, law enforcement, and external partners, you’ll produce clear intelligence products that support timely decisions and stronger case outcomes.
You will also:
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Analyse incident, safety, CCTV, Auror and operational data to identify repeat offenders.
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Analyse structured and unstructured data to identify trends, linked incidents and emerging loss risks.
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Build offender, incident and network profiles to support suspect identification, linkage analysis and investigation planning.
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Review CCTV and digital evidence to confirm timelines, methods of operation and evidentiary quality.
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Prepare investigation packs, case summaries, evidentiary chronologies, hotspot maps, dashboards and intelligence briefings.
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Use analytics platforms, AI-enabled tools and pattern recognition systems to triage alerts and surface investigative leads.
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Partner with store operations, loss prevention, fraud, legal, safety, police and other stakeholders to progress investigations appropriately.
About you and your skills
You’re analytical, curious and highly detail-oriented, with the persistence to work through sensitive, incomplete or conflicting information. You can turn complex findings into clear, practical insights while maintaining strong standards of evidence integrity, confidentiality and professional judgement.
You will have:
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Experience in intelligence analysis, crime analysis, investigations, loss prevention, risk analysis or a related analytical role.
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Strong capability working with multiple data sources to identify patterns, anomalies, linkages and actionable intelligence.
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Experience supporting investigations through evidence collation, timeline development, offender profiling or case management.
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Confidence using analytics tools, dashboards, case management systems, AI-enabled platforms or digital evidence repositories.
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Strong written, visualisation and presentation skills, with relevant study in intelligence, criminology, analytics, data science, investigations or policing considered advantageous
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Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 192037
Employment Type: Full time
