Job description
Agency Department of Corrections Work unit Berrimah Correctional Centre
Job title Visitor Reception Officer Designation Administrative Officer 3 - RDO
Job type Part time (25hrs and 23mins per week) Duration Ongoing commencing 17/09/2026
Salary $68,776 - $73,898 Location Darwin
Position number 49102 RTF 353480 Closing 17/08/2026
Contact officer Cori Summers on 08 8928 7438 or [email protected]
About the agency https://corrections.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=353480
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Provide professional, efficient, consistent and reliable customer service, and arrange private and professional visits for
prisoners at the Berrimah Correctional Centre, whilst acting as the first point of contact for all visitors to the Centre.
Context statement
The facility is open 7days a week and staff are required to work a roster including weekends and Public Holidays.
Key duties and responsibilities
1. Process visitor booking requests in a timely and professional manner and act as first point of contact for all visitors to the
Berrimah Correctional Centre.
2. Arrange all visitor bookings for prisoners, including professional, private, official, legal and video conferencing visits, and
ensure only approved persons are granted visits and entry to the facility.
3. Processing first time visitors to the facility in person by sighting appropriate identification for processing in the biometric
system and ensuring visitors read and understand and sign the privacy statement.
4. Accept cash or cash equivalent on behalf of prisoners in accordance with financial directives and entered into Integrated
Offender Management System (IOMS).
5. Assist in maintaining the Integrated Offender Management System (IOMS), where visitor bookings are concerned and
updating identification, then distributing the information to relevant staff.
6. Manage a range of concurrent administrative activities including recording of daily statistics ensuring tasks are completed
in a timely and efficient manner and deadlines are met.
Selection criteria
Essential
1. Sound organisational skills and high level administrative experience including a proven ability to concurrently co-ordinate
a range of tasks, whilst providing a high level of customer service.
2. A high level of computing skills with proficiency in a range of relevant computer applications.
3. Proven ability to work as a member of a multi-disciplinary team with knowledge and understanding of the requirements
and limitations of working within a complex secure environment.
4. High level of self-management, including the ability to determine work priorities with minimum supervision, use initiative
and display sound professional objectivity, ethics, confidentiality and discretion.
5. Proven negotiation skills and ability to resolve conflict situations.
6. Demonstrated ability to communicate effectively at all levels and in a culturally appropriate manner with people from a
diverse range of backgrounds, in particular experience working with Aboriginal Australians.
Further information
DoC has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or in vehicles,
nor whilst working off-site. Shortlisted applicants will be required to complete a Departmental pre- employment
questionnaire, and the successful applicant/s will be required to undergo a criminal history check confirmed by fingerprints
and name check prior to confirmation of employment. A positive criminal history will not necessarily exclude an applicant
from this position. Effective 1st July 2015 all DoC employees may be subject to random drug and alcohol testing.
