Job Description
Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well-being of every animal that walks through our doors.
We are looking for a friendly and organized Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets!
As a part of the Customer Care team, your duties will include:
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Part Time role, across a variety of day shifts, evenings and weekends
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Handling a high volume of inbound calls
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Welcoming clients and their pets
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Booking and managing appointments
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Managing email enquiries
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Invoicing and taking payments – including cash and EFTPOS
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Processing payments on Vetpay, Zippay and Afterpay finance platforms
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Coordinate with the veterinary team to ensure smooth operations and effective communication
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Assist with administrative tasks and other duties as required
About your experience and skill:
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Minimum 2 years' experience in a reception/customer service role
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Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
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Strong computer literacy skills
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Experience with appointment entries, invoicing, and taking payments
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Ability to manage your time effectively
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Amazing attention to detail
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Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
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Strong interpersonal and relationship skills
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Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
