Support Coordinator (NDIS)
Mercy Homecare Services
$75,000 – $95,000 + Superannuation | Full-Time
High-Intensity & Complex Care · Registered NDIS Provider
About Mercy Homecare Services
Mercy Homecare Services is a registered NDIS provider supporting people with complex, high-intensity needs across Australia. We specialise in the participants other providers find too hard, high-need, high-risk, and complex care because we believe everyone deserves support delivered with skill, consistency, and genuine respect.
We are not a high-volume, revolving-door provider. We are building something deliberate: strong systems, a capable team, and a reputation for doing complex work well. The people we support rely on us, and we take that seriously.
About the Role
We are looking for an experienced Support Coordinator to join our team and take on an established caseload of participants with complex and high-intensity support needs. This is a meaningful role with real impact where you will help people understand their NDIS plans, connect them to the right supports, and build the capacity and stability that genuinely changes lives. You will be trusted with autonomy, backed by clear systems and leadership, and supported to do the work properly, not rushed through unrealistic caseloads.
What You'll Be Doing
- Coordinating supports for participants with complex and high-intensity needs
- Helping participants understand and implement their NDIS plans
- Connecting participants with the right providers and community supports
- Building participant capacity, independence, and confidence to navigate the scheme
- Monitoring plan budgets and ensuring supports stay aligned to funding
- Navigating complex and sometimes high-risk situations with sound judgement
- Liaising with the NDIA, Local Area Coordinators, families, and stakeholders
- Maintaining clear, accurate documentation and progress reporting
What We're Looking For
- Required: Experience in Support Coordination, or a related field (allied health, social work, community services, case management)
- Required: Strong working knowledge of the NDIS including plans, funding categories, and the support landscape
- Required: Confidence working with complex, high-need participants and challenging situations
- Required: Excellent communication, relationship-building, and documentation skills
- Required: Current NDIS Worker Screening Check and Working with Children Check (or willingness to obtain)
- Required: Current driver's licence and reliable transport
- Highly regarded: Experience with high-intensity supports, SIL, or specialist support coordination
- Highly regarded: A relevant qualification in social work, allied health, or community services
What We Offer
- Salary: $75,000 – $95,000 + superannuation, depending on experience
- Real impact: A caseload where your work genuinely changes outcomes for people who need it most
- A capable team: Clear leadership, supportive colleagues, supervision, and proper backing on complex cases
- Strong systems: Modern case management meaning you spend your time on people, not paperwork chaos
- Growth: A genuine pathway as we grow including toward specialist support coordination
- Stability: An established provider with an established caseload, ready from day one
Our Values
We care more about who you are than where you've worked. The people who do well at Mercy share a few things:
- Compassion - you see the person first, and you treat every participant with dignity
- Integrity - you do the right thing, especially when it's hard or no one is watching
- Reliability - people can count on you; you follow through and you show up
- Sound judgement - you stay calm and think clearly in complex, high-pressure situations
- Respect - for participants, families, colleagues, and the standards that keep people safe
If you want work that matters, done to a high standard, alongside people who care, you'll fit right in.
How to Apply
Apply directly through Indeed, or send your CV and a brief cover letter (no more than one page) to: [email protected]
We are reviewing applications as they arrive and may close the role early once we find the right person. Early applications are encouraged.
Mercy Homecare Services is an equal-opportunity employer. We welcome applicants of all backgrounds and are committed to a safe, inclusive workplace.
Job Types: Full-time, Part-time
Pay: $75,000.00 – $95,000.00 per year
Benefits:
- Professional development assistance
- Travel reimbursement
Application Question(s):
- Do you have a valid tertiary qualification in a relevant field such as social worker, psychology, allied health, community services, nurse, social or health science professional?
Experience:
- Support Coordination: 1 year (Preferred)
Licence/Certification:
- NDIS Workers Screening Check (Required)
Work Location: Hybrid remote in Truganina VIC 3029
