Employment Type: Permanent Full Time and Part Time Opportunities
Position Classification: Administration Officer Level 2
Remuneration: $34.93 - $36.09 Per Hour + Super
Hours Per Week: 38
Requisition ID: REQ677748
Location: Manning Hospital
Closing Date: Wednesday 22 July 2026
Be the welcoming face of patient care
At Manning Base Hospital, our Administration and Support Services team plays a vital role in ensuring the efficient delivery of patient-centred healthcare across the facility. We are a collaborative team of dedicated professionals who provide high-quality administrative support to clinical services, patients, visitors, and the broader community.
We value teamwork, respect, integrity, accountability, and continuous improvement. We recognise that healthcare is a dynamic environment, and we work together to adapt to changing priorities, support one another, and maintain high standards of service. At Manning Base Hospital, we foster an inclusive and supportive workplace where staff are encouraged to develop their skills, contribute ideas, and embrace opportunities for learning and professional growth.
Joining our team means becoming part of a workplace that is committed to excellence in patient care, collaboration, and making a positive difference to the health and wellbeing of our local community.
About the Role
Reporting to the Manager, Administration and Revenue Services, the Patient Services Officer (Ward Clerk) plays a vital role in supporting the effective operation of the Inpatient Units at Manning Base Hospital. This position provides an exciting opportunity to contribute to the delivery of high-quality, patient-centred care by delivering exceptional customer service and comprehensive administrative support within a dynamic clinical environment.
As a valued member of the Administration Team, you will work closely with nursing, medical and multidisciplinary teams to ensure the smooth coordination of inpatient administrative services. Acting as the first point of contact for patients, families, visitors and internal stakeholders, you will provide a professional, welcoming and responsive service while maintaining accurate patient information and supporting the efficient flow of patients throughout their hospital journey.
This diverse role requires excellent organisational and communication skills, the ability to manage competing priorities, and a commitment to delivering high-quality service. You will work both independently and collaboratively in a fast-paced environment where accuracy, confidentiality and attention to detail are essential.
Key responsibilities include:
- Providing high-quality administrative and customer service support to patients, carers, visitors, clinicians and other stakeholders.
- Managing patient admissions, transfers and discharges, ensuring documentation is completed accurately and in accordance with NSW Health policies and procedures.
- Maintaining accurate patient records and ensuring the integrity of patient information within electronic and paper-based systems.
- Identifying and recording appropriate patient funding and billing information to support hospital activity, revenue processes and reporting requirements.
- Coordinating administrative workflows to support the efficient operation of the inpatient unit and facilitate timely patient care.
- Responding to telephone and face-to-face enquiries in a professional, compassionate and timely manner.
- Maintaining confidentiality and exercising discretion when handling sensitive patient and organisational information.
- Supporting clinicians and the multidisciplinary team by providing efficient administrative coordination and communication.
- Contributing to quality improvement initiatives and fostering a culture of collaboration, innovation, accountability and continuous improvement.
The Patient Services Officer (Ward Clerk) is an integral member of the inpatient team, ensuring effective information management and seamless administrative support that enables clinicians to focus on delivering safe, efficient and compassionate care. This role offers the opportunity to make a meaningful contribution to the patient experience while supporting the delivery of high-quality healthcare services to the Manning community.
About You
We are seeking a motivated and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service to patients, visitors, and colleagues. The ideal candidate will bring strong administrative capabilities, a positive attitude, and a genuine passion for supporting the delivery of quality healthcare services.
To be successful in this role, you will demonstrate:
- Excellent verbal and written communication skills, with the ability to interact professionally and compassionately with a diverse range of people.
- Strong attention to detail and a high level of accuracy when working across multiple computer systems, databases, and administrative processes.
- Well-developed administrative and organisational skills, including the ability to plan, prioritise, and manage competing tasks effectively.
- Proficiency in Microsoft Office applications and confidence in learning and using a variety of digital systems.
- Demonstrated listening and questioning skills, enabling you to gather accurate information and provide a high standard of customer service.
- The ability to work both independently and collaboratively as part of a multidisciplinary team.
- A strong work ethic, reliability, integrity, and a professional approach to all aspects of work.
We are looking for someone who is:
- Customer-focused and committed to providing a positive experience for patients and visitors.
- Energetic, adaptable, and resilient in a busy healthcare environment.
- Honest, dependable, and accountable in their work practices.
- A supportive team member who works cooperatively and contributes positively to workplace culture.
- Passionate about supporting the delivery of safe, high-quality healthcare services within the community.
While healthcare administration experience is highly regarded, applicants with strong administrative and customer service skills from other industries who are willing to learn and develop within a healthcare environment are encouraged to apply. Knowledge of specific hospital systems and healthcare administration processes can be developed on the job, the most important qualities for success in this role are strong communication skills, attention to detail, excellent customer service, adaptability, teamwork, and a willingness to learn.
About the Team
You will receive ongoing support from within the Administration Team, ensuring you have the knowledge, resources, and confidence to perform your role effectively. Regular coaching, mentoring, and opportunities for feedback will assist you in developing your skills and achieving success in the position.
In addition, staff have access to a wide range of education and professional development opportunities through the My Health Learning Portal. This includes mandatory training, role-specific learning programs, and courses designed to enhance administrative, customer service, and healthcare knowledge.
We encourage a culture of continuous learning and provide opportunities for staff to expand their skills, build their careers, and contribute to ongoing service improvement initiatives across the organisation
What you'll be doing
Provide an efficient and effective administrative/clerical service.
Need more information?
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For role related queries or questions contact Vickie Taylor on
[email protected]
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [email protected] or 1300 40 25 23.
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
An eligibility list will be created for future permanent part time and temporary part time vacancies.
Casual opportunities may be available for recommended applicants
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