Introduction:
At Lite n' Easy, we're not just about meals - we're about transforming lives through better eating habits. We've been making it effortless for Aussies to embrace healthier choices since 1986, whether they're losing weight or simply eating better. As a team, we pour our passion into crafting meals that are as nutritious as they are delicious.
Full-Time Contact Centre Team Leader Wanted!
We have an opportunity for a highly motivated and driven Team Leader to join our Contact Centre team in Canning Vale, Perth location. If you’re someone who thrives on providing exceptional service, become a part of our integral and dynamic team as a full-time Contact Centre Team Leader.
Why you'll love it here
- Real impact: every call you take helps someone eat better, whether that's a busy parent, someone managing their health, or a person just trying to make life a little easier.
- We'll set you up to succeed: full paid training, so you walk in confident not thrown in the deep end.
- A team that's genuinely in your corner: work alongside people who care, in a close-knit Canning Vale office.
- Perks: Discount on Lite n' Easy food products, Free onsite gym & onsite parking, Annual skin check, flu vaccine & health check, Employee Assistance Program (EAP), Themed events & family fun day, Monthly birthday celebrations & engagement activities & more...
Description:
Our Team Leaders collaborate to provide hands-on support, coaching and mentoring to our customer service consultants. This ensures that they meet their goals and deliver the highest level of care and service to our customers. Reporting to the Contact Centre Manager, each Team Leader will oversee a team of ~15 consultants, including a Senior Consultant. You'll be responsible for fostering a positive, supportive and people-focused collaborative team culture.
Responsibilities:
Guide and support consultants to deliver outstanding customer experiences every day
Confidently resolve escalated customer concerns with professionalism and care
Build team capability through regular one-on-ones, coaching and constructive call feedback
Keep the team informed, engaged and motivated through clear communication and recognition
Lead by example to create a positive, high-performing team culture
Partner with Team Leaders and Management to achieve shared team goals
What You'll Bring:
- Minimum 2 years' Team Leader experience in a busy Contact Centre or Customer Service environment
- Strong commitment to delivering a high-quality customer experience
- Excellent written and verbal communication skills, with strong attention to detail
- Sound problem-solving, critical thinking and emotional intelligence
- Ability to build effective relationships and coach others to drive continuous improvement
- Confident MS Office skills, and flexible/adaptable to change
Availability: Monday–Friday, 8am–6pm, including public holidays (excluding Christmas Day). No weekend work. Commencing Monday, 7 September 2026
Join our team!
Please note: Only Australian and New Zealand citizens are eligible for this role.
If you meet this requirement and have a passion for customer service with a drive to make a positive impact, we want to hear from you! Take the first step toward a rewarding career with Lite n’ Easy.
Lite n’ Easy is an equal opportunity employer committed to diversity and inclusion.
