Applications are invited for the full-time ongoing position of Constituent Manager (Electorate Officer B) in the Office of Llew O’Brien MP, Federal Member for Wide Bay, Shadow Special Envoy for Men and Boys based in the Member’s Wide Bay electorate office in Maryborough, Queensland.
Position Overview
This position would suit an enthusiastic and highly motivated professional with exceptional customer service and written and verbal communications skills to join the Wide Bay electorate office team.
The Constituent Manager is a key member of the Wide Bay electorate office team, responsible for maintaining and developing the Member’s relationship with individual constituents and the local community.
This position works closely with individuals, businesses and community groups to improve access to government services and resolve concerns with the administration of government policies and programs.
A background in law and/or communications will be highly regarded.
The key duties of the position are, but are not limited to:
- Preparing ministerial and parliamentary correspondence.
- Assisting with setting the strategic direction for the Member’s engagement with the electorate.
- Responding to and resolving constituent enquiries by e-mail, phone and counter interactions.
- Researching and identifying solutions to constituent and community concerns.
- Liaising with government agencies and stakeholders as needed.
- Keeping the office informed of emerging issues from constituent inquiries, correspondence, community newsletters etc.
- Responsibility for monitoring the public email account twice daily after hours.
- Assisting with diary matters and provide Executive Assistant support as required.
- Managing office requisites, assets and supplies.
- Ensure strict compliance with office expense guidelines and regulations.
- Identifying, monitoring and moderating social media campaigns.
- Developing and contributing to local issues briefings and reports.
- Assisting with community events, including local markets.
- Maintaining awareness of local, regional and national issues.
- Ensuring electronic files are stored according to office procedures.
- Supporting and maintain a safe, respectful and inclusive workplace culture.
- Other duties as required to support the Member and the effective operation of the electorate office.
- Traveling within the electorate and to Canberra may be required.
The ideal applicant should possess the following skills and experience:
- Excellent oral and written communication skills.
- Strong administrative, interpersonal and stakeholder engagement skills.
- A sound understanding and strong interest in Australia’s system of government, parliamentary, legal and political processes.
- Meticulous attention to detail and well-developed organisational, time management, critical thinking and problem-solving skills.
- Well-developed understanding of the Microsoft Office suite, social media and other digital platforms.
- Experience with photo and video editing software.
- High levels of professionalism, confidentiality, and discretion.
- Ability to work both independently and as part of a team to meet competing deadlines.
- An enthusiastic, positive, flexible, and respectful approach to working with constituents, community groups, and office staff.
Employment conditions:
The position is offered under the Members of Parliament (Staff) Act 1984 and conditions are outlined in the Commonwealth Members of Parliament Staff Enterprise Agreement 2024-27 which include:
- A commencing salary between $76,910 and $89,793 will be negotiated depending on experience and relevant skills. Please note this salary is subject to a 3.4% increase on 5 August 2026 (from 5 August 2026 commencing salary will be between $79,525 and $92,846).
- An electorate staff allowance (ESA) of up to $20,897 may be considered in recognition of, and compensation for, reasonable additional hours of work and any travel requirements. Please note this allowance is subject to a 3.4% increase on 5 August 2026 (from 5 August 2026 an electorate staff allowance of up to $21,608 may be considered).
- Relocation assistance, studies assistance and paid study leave may also be available (subject to eligibility requirements).
- An employer superannuation contribution of 15.4% will be payable.
Applicants should note the following:
- An initial probationary period of 3 months will apply and may be subject to extension.
- The successful applicant may be required to undergo a National Police History Check.
- Staff may be subject to automatic cessation triggers in accordance with Section 14 of the MOP(S) Act.
- The successful applicant will be required to comply with their obligations under the Behaviour Codes and Standards.
Applications should be forwarded to [email protected] including a covering letter addressing the required skills and experience, and a resume containing the names of two referees.
Applications close on 16 July 2026.
For further information please contact Simon Kelly on (07) 4121 2936.
Pay: $76,910.00 – $89,793.00 per year
Work Location: In person
