Mid North Coast NSW (Work from Home + Monthly Kempsey Clinic)
Casual | 1–2 days per week | Immediate Start
Chatswood ENT is an established specialist ENT (Ear, Nose & Throat) practice providing high-quality care across Sydney and regional NSW. We are expanding our services on the Mid North Coast and are looking for a friendly, organised and reliable Medical Receptionist / Medical Administrator to join our team. If you have a great phone manner, strong multitasking skills, and a passion for patient care, we’d love to hear from you!
This is an ideal opportunity for someone living on the Mid North Coast who enjoys working independently from home while remaining part of a supportive and experienced team.
About the Role
This is a casual position working approximately 1–2 days per week, with the opportunity for additional hours to provide leave cover or as our regional services grow.
The role is primarily work from home, with attendance required at our monthly specialist clinic in Kempsey to provide face-to-face reception support.
Working remotely, you will use cloud-based practice management software, phone systems and online communication tools to support our doctors and patients.
Key Responsibilities
- Patient Support: Greet patients, check them in/out, and ensure a smooth experience
- Phone & Appointment Management: Answer calls, book, and arrange patient appointments
- Admin & Correspondence: Process emails, manage patient records, and confirm upcoming clinics
- Billing & Claims: Handle payments, Medicare/DVA/ADF/workers’ compensation claims
- Clinic Preparation: Assist with reception duties, support doctors, and manage daily tasks
- Public Hospital List: Submit and manage admissions to the doctor's public waiting list
What We’re Looking For
- Attention to detail – Accuracy in admin and patient care is essential
- Strong computer skills – Fast, efficient, and adaptable to new systems
- Excellent English skills – Clear communication, both written and spoken
- Friendly & professional personality – A positive attitude and a passion for patient care
- Multitasking & flexibility – Ability to handle a busy environment and cover shifts as needed
Bonus Skills (Preferred but Not Required)
- Prior experience in medical reception, GP clinics, allied health, dental, or call centers
- Ability to accept and give constructive feedback to improve patient experience
- Enthusiasm for teamwork and collaboration
- Strong customer service skills
Why Join Us?
- Flexible shifts (minimum 2 days/week, up to 5 for holiday cover (phones only))
- Supportive, team-oriented work environment
- Full training provided – Prior medical reception experience preferred but not required
- Work in a rewarding healthcare setting
How to Apply
Send your CV and a cover letter telling us:
- What makes you a great fit for medical reception
- Why you’re interested in working in a medical practice
- Your availability for shifts
- Where you live on the mid-north coast
Applications without a cover letter will not be considered.
We look forward to hearing from you!
Job Type: Casual
Pay: $28.00 – $36.00 per hour
Ability to commute/relocate:
- Kempsey NSW: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you attached a cover letter as requested?
Experience:
- Medical admin: 1 year (Preferred)
- Reception: 1 year (Preferred)
Work Authorisation:
Work Location: Hybrid remote in Kempsey NSW
