Our workplace
The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.
Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.
Your Key Responsibilities:
Provide timely, high-quality service to members of the public, stakeholders, and consumers via contact centre activities. Meeting KPIs and expectations
Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.
Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.
Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Perform administrative activities to support the provision of service delivery of the CIRT.
Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Applications to remain current for 12 months.
Job Ad Reference: QLD/692926/26
Closing Date: Wednesday, 8th July 2026<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
