About us
Injury Management Doctors is a medical practice specialising in workplace injury. When someone is hurt at work, we handle the medical side of it — assessment and treatment, certificates of capacity, and coordinating the return-to-work plan with everyone involved.
Our patients are referred by employers, insurers and GPs, and we work across workers compensation and the NSW CTP scheme. Consultations are held in clinics and by telehealth.
The role
We are looking for a medical receptionist to join our head office at Condell Park, reporting to the Clinical Manager.
This is not a clinic reception role. You will not be on a front desk greeting patients. You will be based at our office, coordinating by phone and email, and running the systems the practice depends on.
You will be the first point of contact for everyone who calls, injured workers, employers, insurers and referring doctors, and you will manage the appointment book and our practice management system across all our consultation locations and telehealth. A good part of the job is making sure documents move: certificates, reports and correspondence going out to the right people, on time, without being chased.
Duties
- Answering phones and responding to email enquiries
- Booking and rescheduling appointments across clinic locations and telehealth
- Managing our practice management system — patient records, appointments, recalls
- Processing referrals from employers, insurers and GPs, and gathering the details needed to book
- Sending certificates, reports and correspondence to employers, insurers and referrers
- Preparing invoices for insurers and following up outstanding accounts
- Maintaining accurate records and handling confidential health information appropriately
- General administrative support to the clinical team
Requirements
- Excellent telephone manner — this is the main part of the role, and many callers are injured, stressed or unfamiliar with the claims process
- Strong organisational skills and attention to detail
- Clear written and verbal communication
- Computer literate and able to pick up new systems
- Reliable and able to work independently
- Right to work in Australia
Desirable
- Medical reception or medical administration experience
- Experience with practice management software
- Experience with workers compensation, CTP or insurer billing
Pay: $55,000.00 – $80,000.00 per year
Work Location: In person
