Customer Relations Coordinator – Property Developments
Your new company
This organisation is a well‑established and growing property development business with a strong focus on delivering high‑quality residential projects. With a commitment to customer experience, they support clients throughout the full property journey, from initial engagement through to settlement and beyond. The business offers a collaborative, professional environment where attention to detail and client care are highly valued.
Your new role
Reporting into the broader customer and sales support function, this role is responsible for managing the end‑to‑end customer journey across residential developments. Acting as the key point of contact, you will support clients through pre‑settlement, settlement and post‑settlement stages, ensuring a smooth, professional and positive experience.This is a client‑facing coordination role that will suit someone who enjoys building relationships, managing multiple stakeholders and working within a structured, process‑driven environment.
Key responsibilities
- Act as the primary point of contact for clients throughout the customer journey
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Maintain regular communication with clients via phone, email and personalised correspondence
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Engage with internal client databases to nurture and manage ongoing relationships
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Contact clients to schedule appointments and provide relevant information
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Liaise with lawyers regarding contracts of sale and settlement documentation
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Support sales staff and channel agents with appointment coordination
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Liaise with local, interstate and international sales agents as required
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Coordinate with marketing to support EDM campaigns and client communications
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Prepare and send introduction, update and congratulatory emails
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Manage incoming enquiries and provide timely, professional responses
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Provide general administrative support to ensure smooth day‑to‑day operations
What you'll need to succeed
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Strong communication and interpersonal skills, with confidence in engaging clients by phone and email
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Excellent organisational skills and strong attention to detail
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Ability to manage multiple tasks while maintaining a high level of customer service
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A positive, calm and solution‑focused approach
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Experience in customer relations, client services, property, real estate, conveyancing or legal administration will be highly regarded.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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