The role
The Parts Business Development Coordinator is responsible for executing our daily parts sourcing operations while advancing our long-term strategic objectives. The role drives savings through managing current workloads while building the data insights and industry relationships needed to future-proof our strategy.
This role maximises the financial and strategic impact of the Parts Team through hands-on coordination, data analysis, and stakeholder engagement. It operates within a three-tier OEM engagement model where executive-level relationships established by the GM Motor Assessing are transitioned to the Automotive Engineering Manager, who provides the framework within which this role develops and maintains operational working relationships with OEM parts counterparts.
Leadership Accountabilities
As an individual contributor at A&G, you are expected to role-model our values, culture and ways of working.
This means bringing high performance with high integrity to every task, finding solutions that benefit customers, the business and colleagues, and taking ownership of your responsibilities with discipline and initiative.
-
Execute the day-to-day parts sourcing function by evaluating motor vehicle repair quotes to identify and source policy-compliant alternative parts.
-
Collaborate with the Assessing and Claims teams to provide technical parts assistance, manage costs, and ensure optimal claim outcomes.
-
Build and maintain operational working relationships with OEM parts representatives and supply chain contacts to access special pricing, parts availability intelligence and new model parts data that support sourcing decisions and total loss rescue outcomes.
-
Analyse parts data to identify trends, report on KPIs, and create performance dashboards that inform our sourcing strategy.
-
Review repair estimates considering parts availability, pricing, and alternative options to reduce the parts cost portion of claims.
-
Act as a subject matter expert to support the integration of AI sourcing tools, helping to validate recommendations, manage exceptions, and refine system performance.
-
Provide structured parts market intelligence to the Automotive Research Team, including sourcing experience, OEM pricing trends, supply availability and alternative parts compatibility data.
-
Manage daily workload to ensure team SLAs and savings targets are met.
-
Ensure all sourcing decisions and repairer communications comply with insurance regulations and internal parts policy.
-
Work closely with the Automotive Engineering and Parts Sourcing teams to achieve shared objectives.
-
Take all reasonable directions from leaders to comply with the organisation's workplace health and safety (WHS) protocols.
What experience you’ll bring
Essential
-
Proven experience in the motor industry, manufacturing, or service sector, ideally within a retail/wholesale parts or estimating function.
-
Strong technical knowledge of automotive components and the ability to interpret repair estimates.
-
Excellent analytical, problem-solving, and negotiation skills.
-
High attention to detail with the ability to manage a demanding workload.
-
Proficient in Microsoft Office.
-
Drivers License.
-
Vehicle for on-road activities.
Desirable
-
Experience building and maintaining working relationships with OEM parts representatives, supplier organisations or external commercial partners.
-
Familiarity with the OEM parts and aftersales industry at a national or regional level, including OEM parts pricing, supply chain allocation and special pricing programmes.
-
Strong data literacy with experience creating reports or charts. Advanced Excel or experience with BI tools such as Power BI or Tableau is highly desirable.
-
Familiarity with cloud services such as Google Cloud, AWS or Microsoft Azure.
-
A proactive mindset with a genuine interest in emerging technologies and their application in the automotive industry.
-
Excellent communication skills with the ability to present data and insights clearly to different audiences.
-
Proficient in Solera Audanet.
The benefits of working at A&G
-
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
-
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
-
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
-
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
-
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
-
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
-
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
