Application Engineer - Graduate
Application Engineer Team
Full Time Townsville
Having a strong sales and marketing team allows us to effectively engage our customers, build and maintain our reputation, and build and strengthen our relationship between our company and our customers. The work we do makes a difference, and it’s important that we effectively communicate this with the world. When it comes to sales, our goal isn’t to just sell. Our goal is to understand the needs of our customers, create a relationship based on trust, and help them find solutions to meet their unique monitoring needs. We are looking for a Application Engineer - Graduate to help us meet these goals both now and into the future.
We Are Campbell Scientific
We work to make a difference and help those working to advance science and technology for the benefit of humankind. Through our advanced measurement systems, our goal is to provide key insights to people using science and technology to solve massive global challenges including severe weather, climate change, limited natural resources, sustainable food production, energy production and distribution, and infrastructure safety.
What’s in it For You?
- Industry competitive salaries.
- Monday to Friday
- A great work culture where we work hard and make the time to enjoy both our work and the people around us.
- Challenging and engaging work that makes a difference on a global scale.
- On-going training and mentoring with career development opportunities
- Team-based national incentive scheme
What You’ll Work On
This role is focused on the customer facing sales and technical support activities (internal and external) within the CSA Application Engineer Team. Key emphasis will be on the ability to understand customer requirements, and design, deliver and support solutions to a high level of expertise within the constraints of budget, timing and resources.
You’ll Support Your Team by Performing the Following Key Tasks
- Educate clients on how to use CSA products and services.
- Generate quotes and check sales orders.
- Work through client Campbell Scientific instrumentation and related software issues and challenges.
- Initiate and receive phone calls and ensure appropriate follow up to close out issues.
- Troubleshoot client issues and provide effective solutions
- Execute and coordinate assigned internal projects as agreed.
- Coordinate with AE remote workers to execute requested tasks
- With mentoring from other AEs, be responsible for pre-wire system testing
- Perform side project activities as needed by the AE team
- Assisting Lead with planning and delivery of Environmental products and services
- Assist with tender preparation
What We’re Looking For
Skills & Abilities:
- Strong problem solving and analytical skills
- Ideally experience of working with vendors, clients and team members
- Well presented, with excellent communication and collaboration skills
- An ability to quickly absorb and understand complex technical information
- An ability to understand scientific principles underlying measurements and instrument operation in target market
- Ability to independently manage a challenging workload when faced with unexpected changes in priorities and deadlines
- A commitment to working within timeframes to reach a target or objective
- Able to contribute and participate in a technical team environment
- Reliable work ethic and a detail focus
- An ability to design and communicate effective solutions relevant to the target market
Knowledge:
- Proficient in the Microsoft Office suite of productivity software, including MS Teams.
- Ideally some experience using Customer Resource Management (CRM) tools such as Salesforce.
- Ability to collaborate closely with remote team members.
- An understanding of quality and continuous improvement frameworks.
- An appreciation and understanding of safety in the workplace.
- An appreciation and understanding of equality and diversity in the workplace.
Education & Qualifications:
- BS degree in Science, Marketing, or Engineering field or equivalent experience.
- Ideally some experience in Technical Proposal Response, Application Management, Customer Technical Support, Sales, Marketing, or in a user role in the instrumentation market
- An affiliation with a scientific related field preferable
Want to know more about Campbell Scientific, the culture, and more? Use the following YouTube link:
https://www.youtube.com/watch?v=1hiH_2Mrkmo
Want to see what other opportunities there are to join our team? Visit CampbellSci.com/open-positions
The above statements describe the general nature and level of work being performed in this job function. This is not intended to be an exhaustive list of all duties and indeed additional responsibilities may be assigned.
Campbell Scientific is an EQUAL OPPORTUNITY EMPLOYER.
