Lead the Floor. Drive the Experience.
Cleveland Sands Hotel is looking for an energetic and hands-on Duty Manager to join our leadership team. If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy leading teams to deliver exceptional guest experiences, we'd love to hear from you.
As a Duty Manager, you'll play a key role in the day-to-day operations of the venue, ensuring service standards are maintained, teams are supported, and guests leave wanting to return.
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Leading and motivating front-of-house teams across the venue
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Managing shifts and ensuring smooth daily operations
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Delivering exceptional customer service and resolving guest concerns
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Supporting team development, coaching, and performance
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Maintaining compliance with RSA, RSG, gaming, and venue procedures
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Managing cash handling, reporting, and venue security processes
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Working closely with the Venue Manager to drive operational excellence
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Previous experience in a Duty Manager, Supervisor, or Team Leader role within hospitality
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Strong leadership and communication skills
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A passion for delivering outstanding guest experiences
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Ability to remain calm and effective in a busy environment
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Availability to work a rotating roster including nights, weekends, and public holidays
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Current RSA and RSG certifications (QLD)
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Gaming experience highly regarded
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Opportunity to grow your career with one of Australia's leading hospitality groups
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Supportive leadership team and positive workplace culture
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Ongoing training and development opportunities
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Staff discounts and employee benefits
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Dynamic venue with a strong local community presence
If you're ready to take the next step in your hospitality leadership career, apply now and become part of the team at Cleveland Sands Hotel.
