About us:
Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design.
As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling.
From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.
About the position:
Working closely with the Head of Retail Performance, this role supports the Australia and New Zealand portfolio the delivery of retail initiatives at a regional level, creating a consistent client and employee experience across all showrooms. The position focuses on driving commercial performance through exceptional client experiences, while leading engaged, high-performing teams that embody Cullen’s values.
Key Responsibilities include:
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Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations.
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Support the execution of Cullen’s global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency.
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Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement.
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Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management.
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Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences.
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Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch.
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Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically.
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Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times.
What are we seeking?
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Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment.
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Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes.
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Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics.
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Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving environment.
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Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance.
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Willingness and ability to travel regularly within the assigned region.
What we offer:
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Partner closely with the Head of Retail Performance to shape and scale our ANZ portfolio during an exciting phase of global expansion.
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Work in our Monday–Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available.
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Generous staff discounts on our fine jewellery, plus 20% off for your friends and family.
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An extra week of paid leave every year to support a charity close to your heart.
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We sponsor a child in need via Baptist World Aid for every full-time team member who joins us.
