Advisor
Division: Revenue NSW - Taxes & Grants Strategy, Projects & Support Team
Grade: Clerk 7/8
Salary: $116,981 - $129,492 + Superannuation
Location: This role is hybrid with in-office attendance required at any Revenue NSW location (Parramatta, Gosford, Maitland, Wollongong, Lithgow)
Applications Close: Friday 24th of July 2026 [at 9:59am]
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency and forms part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe and fair society by resolving fines, administering grants, and undertaking debt recovery activities.
About the team
The Strategy, Projects & Support team in Taxes & Grants are tasked with supporting the Executive Director’s office and business units across the division to deliver a range of strategic functions that enhance engagement, improve business operations, build capability and support effective executive communications. The team is responsible for leading a structured and collaborative approach to keep the Executive Director’s office well-informed and equipped to drive key objectives efficiently.
Your day-to-day
In this role, you will support the Taxes & Grants Strategy, Projects & Support team to coordinate and deliver key initiatives, reporting routines, advice and communications that help the division meet its priorities. You will work with a broad range of stakeholders to gather and analyse information, identify insights and trends, prepare clear reporting and advice, and contribute to practical improvements that strengthen planning, delivery and decision-making across Taxes & Grants.
To be successful in this role you will have the following:
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Extensive and current Taxes & Grants product knowledge, with demonstrated experience working across all Taxes & Grants business units.
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Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and translate complex information into clear advice and practical recommendations.
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Experience supporting projects, initiatives, reporting routines or business improvement activities in a complex service delivery environment.
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Well-developed communication skills, including the ability to prepare clear reports, briefings, updates and content for a range of audiences.
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A collaborative and customer-focused approach, with the confidence to build effective working relationships and manage information flows across teams and stakeholders.
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Sound judgement, initiative and accountability when managing competing priorities, sensitive information and emerging issues within agreed timeframes.
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Confidence using systems, databases and technology to extract information, maintain data integrity and support transparent reporting and evidence-based decision-making.
What will your day involve?
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Support the coordination and delivery of divisional initiatives, projects and activities that contribute to Taxes & Grants priorities and outcomes.
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Maintain and monitor reporting routines, data analysis and information sources to provide insights, track progress and highlight issues, risks and opportunities.
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Extract, research, analyse and interpret information from systems and databases to support reports, briefings, recommendations and decision-making.
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Translate data and complex information into clear, engaging and audience-appropriate communications, updates and reporting material.
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Work collaboratively with team members, internal stakeholders and other business areas to seek input, resolve issues and support consistent delivery of agreed outcomes.
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Review processes, capture learnings and identify opportunities to improve reporting, planning, communication and business support activities.
We are looking for a motivated, enthusiastic, and flexible team player who will bring their extensive Taxes & Grants experience to lead and support initiatives that promote and communicate the value of Taxes & Grants across Revenue NSW and DCS.
How to Apply:
To apply submit a cover letter (maximum 2 pages) and a current resume (of no more than five pages) which clearly details your skills and experience as relevant to the capabilities as set out in the role description.
For enquiries regarding these positions, please contact Amanda Parvey at
[email protected]
Working at DCS
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35-hour working week, with opportunities for flex leave where additional hours are worked.
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Flexible, hybrid working arrangements with office locations across NSW.
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Access to learning tools for ongoing professional development.
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Health and wellbeing programs.
Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation
For enquiries relating to recruitment please contact Neha Bajaj via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 24th of July 2026 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
