About the role
Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
What you’ll be doing
Duties of a Client Care Coordinator:
Provide professional pet aftercare services with compassion and empathy
Manage client enquiries across various platforms
Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
Assist clients during viewings and collection of ashes with professional and empathy
Prepare client viewing rooms and ensure its up to high standards
Manage client payments across multiple platforms
Ensure accurate and timely data entry of client and veterinary information
About you
Exceptional customer service skills, you are an effective and clear communicator
Intermediate Microsoft suit experience
Strong organisation skills and thrive in a clean and tidy environment
An ability to handle deceased pets in a professional manner – when required
Ability to effectively manage multiple tasks
Looking for professional with exceptional resilience
Our values – CARES
We live by our CARES values every day:
Collaboration – We achieve more together
Accountability – We act with integrity and honesty
Responsiveness – We put clients and communities first
Excellence – We continuously improve
Safety – We keep everyone safe, always
Key relationships
Internal: Cremation Team, Keepsake & Prep Team, Relationship Managers, Client Field Team
External: Veterinary Clinics, Clients, Service Providers
Why join us?
Meaningful work supporting families during sensitive moments
Strong team culture with shared values
Opportunities for growth and development
A role where compassion truly matters
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
