The Participant, Events and Program Officer delivers high-quality, inclusive and integrated support for participants of the Academy’s professional learning programs, venue hire stakeholders and other Academy guests. The role brings together consistent processes, coordinated cross-team collaboration and operational delivery that supports seamless end-to-end delivery from planning through to completion.
This position is fixed term to 31 Dec 2027
Are you passionate about coordinating programs and events while supporting participants and stakeholders to ensure seamless delivery?
The Academy's mission is to enhance and improve student outcomes across rural, regional and metropolitan schools through specialised professional learning and pathways, and to raise public awareness of the profession. Information on our legislated objectives is available on our website: Our strategy and story | Academy.
At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership. We also provide pathways for school and system improvement and raise public awareness of and confidence in the profession across government, Catholic and independent systems.
We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.
The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.
About the Division
The Academy Services Division provides a range of specialist services to teams across the Academy, to program participants (potential and current) and to external venue hire stakeholders to ensure an inclusive high-quality professional learning or event management experience for our stakeholders. The Division's specialist areas include learning design, participant, event and program support, and strategic engagement.
About the Team
The Participant, Event and Program Support team will be responsible for leading a high-quality and inclusive experience for Academy program participants, guests and venue hire stakeholders.
The team oversee the end-to-end participant journey across professional learning programs in collaboration with other teams where relevant. The team lead the Academy's venue hire and events function, monitoring participation and venue performance to continuously improve the participant and guest experience. Further responsibilities include scheduling of programs and managing program registrations and application processes.
About the Role
The responsibilities of the Participant, Events and Program Officer include:
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leading and managing end-to-end participant services across professional learning programs, including:
- participant registration, application and onboarding processes
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coordinating accessibility requirements and catering
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responding to enquiries and providing timely support
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maintaining accurate participant records, systems and communications
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coordinating and delivering venue hire and events activities, including:
- event setup, logistics and on-the-day delivery
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managing venue bookings, systems and documentation
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supporting post-event follow-up and reporting
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working collaboratively with internal teams and external stakeholders to align program delivery, event coordination and participant needs
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applying consistent processes, service standards and systems to support reliable and efficient operations
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contributing to the broader priorities of the team, working flexibly to support delivery across participant, program and event functions.
Capabilities
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Demonstrated experience in a customer, participant, events or venue-hire operational environment, managing end-to-end coordination
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Strong organisational and coordination skills, with the ability to manage multiple, competing priorities
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Strong communication skills, with the ability to tailor tone and messaging to different audiences
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Ability to build and maintain effective working relationships with internal and external stakeholders
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Ability to interpret data and feedback to inform improvements to delivery
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Strong attention to detail and ability to apply consistent processes and systems.
Qualifications and Experience
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Experience in a customer service-based industry and provision of customer service.
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Demonstrated experience in learning and adapting to new technology platforms and systems, ensuring seamless integration into team workflows.
Further Information
Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume.
While flexible work options may be considered, on-site attendance is required when professional learning is delivered. Accordingly, the full range of flexible arrangements may not be available. Work outside of the VPS ordinary span of hours will be required when the facilities are booked for events.
For more details regarding this position please see attached position description.
For further information about the role, please contact Patrick Brannigan – Manager Participant, Event and Program Support,
[email protected]
Applicants requiring adjustments can contact the nominated contact person.
Applications close 11:59pm on Monday, July 27.
