Customer Service role in Banking
Short term role commencing Tuesday 8th April until Friday 22nd May (with potential to extend)
Monday to Friday – 9am-4pm
Blacktown
YOUR NEW COMPANY
The bank is preparing for an exciting merger with another financial institution. They are expanding their team and looking for additional support to ensure a smooth transition. This growth phase brings even more opportunities for training, development, and long‑term career progression across operations and the wider business. It’s the perfect time to begin your banking career!
YOUR NEW ROLE
You’ll be joining the organisation in their fast‑paced Blacktown‑based contact centre. In this key frontline role, you will:
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Act as the first point of contact for members across inbound, outbound, live‑chat, email, and social media
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Troubleshoot, educate, and resolve member enquiries professionally and confidently
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Work toward contact centre KPIs to support both individual and organisational success
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Adhere to all risk and regulatory policies to ensure the protection of customers and the bank
WHAT YOU NEED TO SUCCEED-
Previous contact centre or customer service experience
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Ideally Banking or Insurance experience
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Exceptional spoken communication skills
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Outstanding communication with a ‘member first’ approach
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Studying finance, business, economics, or an associated degree is preferred
WHAT YOU WILL GET IN RETURN
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$36.80ph + super
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2 induction & training days
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Fantastic management, genuine fun and buzzing place to work
#2986812
