Key Responsibilities
- Hardware & Software Support: Install, configure, and repair desktop computers, laptops, printers, and mobile devices.
- Incident Management: Triage, prioritize, and resolve helpdesk tickets or escalate complex issues to higher-tier IT teams.
- User Assistance: Guide employees through technical problems in person, over the phone, or via remote support tools.
- Account Administration: Manage user accounts, password resets, and permission groups using services like Active Directory or Office 365.
- Documentation: Record troubleshooting steps and maintain internal knowledge base
- Help with onsite Infrastructure servers , Palo alto Firewall / Firewalls /cyber securiy
- Hand on experience is a must
Pay: $40.00 – $50.00 per hour
Expected hours: 16.0 per week
Ability to commute/relocate:
- Sydney NSW 2000: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Desktop support: 2 years (Preferred)
Work Authorisation:
Location:
- Sydney NSW 2000 (Preferred)
Work Location: In person
