Sydney Metropolitan International College (SMIC) is looking for a ICT Cusomer Support Officer who is ready to take up the challenge and work in a friendly environment to fulfil the core duties listed below. The SMIC is an established RTO, with the aspiration to become one of the leading RTOs in Australia to offer high-quality learning and intercultural support, leading to ‘beyond job-ready graduates in the areas of critical need (see: www.smic.edu.au).
Core Duties:
- Provide first-level and second-level technical support to staff and students, diagnosing and resolving hardware, software, and network-related issues.
- Install, configure, and maintain ICT equipment, including desktops, laptops, printers, projectors, and peripheral devices.
- Monitor system performance and ensure the continuous operation of IT infrastructure, identifying and resolving faults in a timely manner.
- Administer and support learning management systems (Moodle) and student management systems (RTO Manager), including user access, system updates, and troubleshooting.
- Assist users with Microsoft Office applications, email systems (Outlook), and cloud-based platforms, ensuring effective utilisation of ICT resources.
- Maintain accurate records of support requests, system issues, and resolutions using internal tracking systems.
- Perform routine system checks, updates, and maintenance to ensure data integrity, system security, and operational efficiency.
- Liaise with external IT vendors and service providers for escalation of technical issues and system upgrades.
- Support the implementation of new ICT solutions, including system upgrades, integrations, and digital tools used within the organisation.
- Provide guidance and basic training to staff and students on the use of ICT systems and online learning platforms.
Join us and make a difference. Please send us your Expression of Interest (EOI) including one page Cover Letter and Resume to [email protected].
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Ability to commute/relocate:
- Sydney NSW 2000: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor Degree (Required)
Experience:
- ICT Customer Support: 1 year (Required)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
Work Location: In person
