Are you an experienced Registered Nurse with strong clinical judgement and a passion for customer service? Join our Health Contact Centre team and play a key role in coordinating care, supporting patients, and enhancing access to community health services.
Employment Type: Temporary Full Time until 15 November 2026 (with possibility of ongoing employment)
Position Classification: Registered Nurse
Remuneration: $1,566.70 - $2,199.60 per week
Hours Per Week: 38
Requisition ID: REQ690128
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.
Where you'll be working
Macquarie Hospital, North Ryde with potential to work from satellite centres under agreed conditions.
What you'll be doing
The purpose of the NSLHD Health Contact Centre is to provide a safe, simple, reliable telephone-based ‘Single Point of Access’ to a range of NSLHD health services for the community and service providers across NSLHD. The position will respond to service requests via telephone; email, fax and mail and work to identify and implement an outcome to the satisfaction of the referrer or client and complete the encounter requirements. The position will demonstrate a customer focused approach to service delivery. It will be required to develop knowledge of the targeted Intake and Admission service streams to function effectively in the position. The use of technology and the ability to move from one service request type to another is essential. The position will be located in the NSLHD health contact centre at Macquarie Hospital, North Ryde. There will be potential to work from satellite centres under agreed conditions.
People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.
Candidates will need to meet the following criteria:
- Current AHPRA Division 1 Nurses Registration.
- Demonstrated knowledge and understanding of :the Primary and Community Care service sector, General Practice, the community care sector, and the Acute and Sub acute care environments.
- Demonstrated computer skills including Microsoft Office products (Word, Exce) and Patient Information Systems such as Cerner.
Need more information?
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For role related queries or questions contact Leanne Tonolete on [email protected] or (02) 8877 4009
This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy (Page 11). You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.
The team enriching health in millions of ways every day.
Applications Close: 14 September 2026
Tentative Interview Date: 17 September 2026
