Key Responsibilities:
Act as the first point of contact for all after-hours onsite emergencies, including guest issues, property damage or safety concerns during after-hours
Manage after-hours arrivals, key drop box and night check-in procedures.
Greet guests warmly and professionally upon arrival and departure.
Conduct regular inspections of the property, including common areas, amenities and guest facilities, ensuring they are safe, clean and operational.
Perform basic maintenance and minor repairs where possible (e.g., replacing light bulbs, unclogging drains, adjusting furniture).
Perform accurate and efficient check-in and check-out procedures.
Respond to phone calls, emails and in-person enquiries from guests and clients.
Take and confirm reservations through the hotel’s Property Management System (PMS).
Process payments and maintain accurate records of transactions.
Handle guest requests, complaints and special requirements efficiently and empathetically.
Liaise with housekeeping and maintenance team to ensure room readiness and guest satisfaction.
Manage after-hours arrivals, key drop box or night check-in procedures.
Ensure the front office and lobby areas are clean, tidy and welcoming.
Uphold property policies and procedures in line with WHS and privacy standards.
Monitor security systems, respond to noise complaints and ensure guest and property safety at all times.
Maintain outdoor areas, including gardens and parking zones, ensuring a clean and welcoming environment.
Ensure compliance with workplace health and safety requirements, reporting hazards or risks promptly.
Work Location: In person
