About us
Injury Management Doctors is a medical practice specialising in workplace injury. When someone is hurt at work, we handle the medical side of it, assessment and treatment, certificates of capacity, and coordinating the return-to-work plan with everyone involved.
Our patients are referred by employers, insurers and GPs, and we work across workers compensation and the NSW CTP scheme.
The role
We are looking for a medical administrator to join our head office, reporting to the Clinical Manager.
You will be the first point of contact for enquiries from injured workers, employers, insurers and referring doctors, and you will manage the appointment book and our practice management system across all our consultation locations and telehealth.
Duties
- Answering phones and responding to email enquiries
- Booking and rescheduling appointments across clinic locations and telehealth
- Managing our practice management system — patient records, appointments, recalls
- Processing referrals from employers, insurers and GPs, and gathering the details needed to book
- Sending certificates, reports and correspondence to employers, insurers and referrers
- Preparing invoices for insurers and following up outstanding accounts
- Maintaining accurate records and handling confidential health information appropriately
- General administrative support to the clinical team
Requirements
- Excellent telephone manner: this is the main part of the role, and many callers are injured, stressed or unfamiliar with the injury process
- Strong organisational skills and attention to detail
- Clear written and verbal communication
- Computer literate and able to pick up new systems
- Reliable and able to work independently
- Right to work in Australia
Desirable
- Medical reception or medical administration experience
- Experience with practice management software
- Experience with workers compensation, CTP or insurer billing
If you do not have medical experience but you are strong on the phone and well organised, we would still like to hear from you.
Pay: $65,000.00 – $80,000.00 per year
Work Location: In person
