Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance and control over the marketing of their network, domestically and internationally.
We are looking for a Helpdesk Support Assistant to work alongside our team in Australia and international teams. Your role will be to work during business hours and support some international clients.
We could go on all day about why you should consider joining Digital Stack, but through you should hear from some of the people you will be working with:
“Working with a highly talented, motivated and down-to-earth team is what I love most about working for Digital Stack. Senior management are very active, will always listen to feedback, genuinely care about staff and the customer experience. It is unlike any other company I’ve worked for, and it’s a privilege to be a part of Digital Stack during this exciting time of growth!”
Liam, Product Support Manager
You are someone
Who is passionate about technical customer service support
Enjoy keeping systems update and pay attention to detail
Has a driven attitude and loves getting the job done
Enjoys working closely with clients
Is open-minded and enjoys working in a team environment and remotely
Someone who can be flexible with hours as it demands
Well presented and shows initiative
What gaps will you fill
Work alongside our Product Support Manager
Support Brand Experience Managers deal with product questions
Undertake testing and analysis work and share with your management
Key Selection Criteria
Someone who has experience with Jira and Jira Service Management
Currently working for a Software as a Service or similar product in a helpdesk role
Has experience in customer service and dealing with challenging customer questions
Thorough understanding of Social Media platforms and trends
Open and positive personality
Important information before you apply:
Please send your CV (resume) and cover letter outlining why you want to work for Digital Stack and showcasing your relevant experience
Submit you cover letter and CV to [email protected]
Please note you will need to be located in Melbourne
Must be an Australian citizen
