Du Cane Brewery & Dining Hall
Venue Supervisor
About Us:
We are Launceston locals who love to get out into the wilderness and explore Tasmania’s amazing natural parks and reserves. We’re also passionate about creativity and believe Launceston or ‘Launnie’ is at a tipping point, and we’re excited to play our part in the evolution of this Northern Tasmanian town renowned for its great food & beverage and unparalleled lifestyle.
Du Cane Brewing - Purpose:
To champion and conserve Tasmania’s walking culture and environment, and be the beer for all Launcestonians and a refuge for the like-minded.
As part of our journey, we are opening a brand new home, the ‘Du Cane Brewery & Dining Hall’ on Princes Square in the heart of Launceston. As well as bringing Tasmanian bushwalking culture to life, we aim to create a space that embraces creativity and diversity, is welcoming and inclusive and celebrates quality local food and beverage.
Role Profile
We are on the hunt for an enthusiastic Venue Supervisor with proven experience in managing a diverse team while delivering exceptional customer service in a larger scale, high turnover environment. This is a hands-on role.
Accountabilities:
· Floor supervision/ bar super duties
· Bookings management (in person and over the phone)
· Upkeep of Venue@ Email Inbox
· Opening & Closing the venue
Reporting To:
● Venue Manager and Assistant Manager
PRIMARY DUTIES & RESPONSIBILITIES
● Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food, beverage, and entertainment offerings in a clean and professional environment
● Liaising with kitchen on daily booking & requirements
· Complaint resolution with customers
● Ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and enabling a smooth handover of shifts
● Assisting the Assistant Venue Manager in stock management and control as required
● Assist the Venue Manager and Assistant Manager in supervision, training and co-ordination of F&B staff
● Identifying any Health & Safety issues within the venue
● Shared duty of venue email inbox
Ideal Background / Experience:
● A minimum of 2 years’ experience in a strong hospitality environment
● Assisting with team supervision
● In‐depth knowledge of food and beverage
● Proven ability to train/professionally develop hospitality employees
● Previous experiences with online booking systems (Now Book It), POS (Lightspeed) and Rostering (Tanda) strongly desirable
● Previous experience with programs such as Word, Excel, PowerPoint, Outlook Express
Personal Attributes:
● High levels of motivation and a proven self-starter
● Friendly, engaging demeanor and positive attitude
● A passion for the outdoors and craft beer
● Flexibility to work when required, including nights
● Excellent presentation and communication skills
● Ability to lead and motivate a team & get them working together
● Takes direction and applies it to the required tasks
● Well organized, dependable and results focused
● Exceptional time management skills and the ability to prioritize and multitask
● Ability to embrace the Du Cane Brewing values
Du Cane Brewing Co. – Values
1. LEAVE NO TRACE
We believe beer can act for good. As guides, and as Du Cane, we have an unbreakable bond with our environment. Everything we do is about expressing and protecting it at all costs. We therefore tread lightly, and leave our world as we found it. Through our beers, and through the brewery, we will be an unwavering voice for sustainability, conservation and exploration.
2. OUT IN THE ELEMENTS
We don’t sell out to passing fads, or to the brewing giants, we brew beer for us — the beers we like to drink when we’re at the pub or out in the elements, in our element. Because we’re comfortable going off-grid and out on our own, forging our own path, rallying against the trends and expectations of the modern world.
3. ONLY THE ESSENTIALS
We believe in packing light and keeping things simple. Everything we do has a purpose or a function — whether that’s merch made from recycled materials, or beer cans that convey information and engage. We don’t take more than what we need, we just strip everything back to its basics, keep it pure and simple, and just enjoy what we have.
4. LOCALLY GROWN AND SHOUTED
We’re pretty proud of our community, and the quality of our people, our environment, our crafts and our produce. We think the world is keen to learn a thing or two from us... So, we’re happy to share our beers, our stories, and our trails, so that no matter where you are, whether on a distant track or at the local, you’ll feel like you’re here alongside us, living Du Cane.
Pay: $74,000.00 – $80,000.00 per year
Benefits:
- Employee discount
- Free food
Application Question(s):
- Do you have nights and weekend availability?
Experience:
- Bar management: 1 year (Preferred)
Licence/Certification:
Location:
- Launceston TAS 7250 (Preferred)
Work Location: In person
