ABOUT US
Retail is in our DNA and at Cotton On, we believe every part of our business plays a role in delivering an exceptional customer experience.
Our Avalon DC is where the scale of our business comes to life. It’s our largest global distribution centre - 50,000 sqm, 1,000 team members, and the critical link between our product and our customers across 700 stores and 8 brands.
ABOUT THE ROLE
As the DC continues to evolve, we’re looking for an Operations Manager (Afternoon Shift) to lead end-to-end distribution performance across one of our most critical shifts at the Avalon DC. You’ll own people, productivity, service, and cost outcomes - ensuring operations are delivered safely, efficiently, and at scale.
Leading through a team of leaders, you’ll drive culture, performance, engagement, and capability across a large workforce, embedding a strong safety-first culture. You’ll oversee the execution of distribution and fulfilment activities, ensuring key service metrics are achieved while optimising labour, cost, and productivity.
Working cross-functionally, you’ll align on demand and priorities, using data and continuous improvement to streamline processes and enhance operational flow. You’ll also play a key role in workforce planning and building capability across the shift. If you’re a people-first leader who thrives in fast-paced environments, let’s chat.
Please note this role is for Afternoon Shift so availability required is: 3pm-11pm
SKILLS AND EXPERIENCE
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Proven experience leading large, complex teams within a high-volume DC or operational environment
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Strong people leadership capability, with experience building engaged, high-performing teams through others
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Strong operational and commercial acumen, including cost management and productivity optimisation
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Experience working with WMS/TMS and driving continuous improvement initiatives
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Highly developed stakeholder management and influencing skills
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Strong decision-making and problem-solving capability in fast-paced environments
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Ability to balance people, performance, and customer outcomes at scale
OUR CULTURE
No fuss, no worries, we’ll roll up our sleeves and make it happen. But we go beyond just ‘doing the right thing’; we work in local communities and support them however we can.
While we’re working hard today, our eyes are always on tomorrow. Together we help to make tomorrow a better place for our stores, customers, work mates and each other.
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
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50% team member discount off all brands (excl. Ceres Life which is 30% off)
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Competitive salary packaging – ensuring we are constantly benchmarking to industry.
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An Employee Assistance Program for you and your family.
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Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
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Team mingle celebrations, speaker’s series, surprise and delight moments – the magic happens when we get together.
At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.
