We are seeking an analytical and detail-oriented Business Analyst / Consultant with a passion for improving business processes, facilitating discovery activities, developing recommendations, identifying operational efficiencies, improving ways of working, and translating data into actionable insights. This role requires a blend of analytical skills, effective communication, a commitment to optimising business operations, and strategy formation.
In your role you will be part of Credera teams, large and small, and expected to operate with a flexible mindset and communicate with a range of seniorities. You will help develop credible plans and support delivery of our client's project and business outcomes as we convert business challenges into practical solutions that improve organisational performance and customer outcomes.
This is an ideal role for someone looking to make a step-up in their consulting career by joining the Management Consulting practice and gain experience across a range of disciplines.
- Requirements Gathering: Work closely with stakeholders through workshops and interviews to discover as-is and clarify future state business requirements. Translate business needs into actionable requirements and align the requirements with goals & objectives!
- Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency
- Business Operations: Capture and develop process maps, configurations, and procedures to support operating model enhancements and spot productivity opportunities. Help with the planning and implementation of process changes and monitor their effectiveness.
- Data Analysis: Gather, analyse, and synthesise qualitative and quantitative information from multiple sources to identify trends, patterns and areas for improvement, utilizing data to support decision making. You will produce high-quality analysis, recommendations, and communicate findings clearly
- Project Delivery: You will maintain documentation, action logs, risks, issues, and status updates, help diagnose and resolve issues related to project blockers. Clear documentation of outcomes and resolution steps
- Stakeholder Engagement: Build good relationships with stakeholders to understand their challenges and needs. Facilitate regular meetings and communication to keep stakeholders informed of project status and updates.
- Apply Credera methodologies, frameworks, and delivery standards
- Maintain a high standard of quality and professionalism in all client interactions
- Support proposal development activities through research, analysis, and content creation
- Contribute to development of reusable assets, templates, and intellectual property
- Support thought leadership and capability development activities within the practice
- Maintain utilisation expectations aligned to role requirements
- Share knowledge, tools, frameworks, and delivery approaches with team members
- Participate in governance forums, project ceremonies, and delivery cadences
- Collaborate effectively with consulting, experience design, martech, technology, and client teams
- Contribute to a positive, collaborative, and inclusive team culture
- Participate in practice learning, capability development, and community activities
- Proven experience as a Business Analyst with a passion for analytical excellence
- Brings structured thinking to the development of strategies and plans
- Understanding of operating models, transformation delivery, and change adoption concepts
- Is able to liaise between business units and technical teams, to ensure alignment and effective collaboration
- Strong analytical, troubleshooting, diagnostic, and problem-solving abilities
- Good verbal and written communication skills, with the ability to convey complex messages and concepts clearly and effectively, able to engage stakeholders at all levels
- Ability to work independently within a defined workstream and escalate issues as necessary
- Strong organisational skills, balancing multiple priorities and deadlines
- Works effectively and managing pressure in a fast-paced, sometimes ambiguous, dynamic environment
- Proficiency in Microsoft PowerPoint, Excel, and collaborative delivery tools
- 2+ years in a client facing consulting, transformation, marketing operations, business analysis, or a related field
- Keen to explore and embrace AI practices
- Experience supporting projects involving operating model design, process improvement, governance, or organisational change within multidisciplinary project teams
- Familiarity with marketing, customer, digital, or operational functions desired but not essential
- Bachelor's degree or equivalent professional experience
- You must be an Australian Citizen for this role (due to client requirement)
- This is a Sydney or Melbourne based position
Credera is a consulting firm focused on strategy, transformation, cloud, data and engineering, with over 500 consultants around the globe. Our purpose is to make an extraordinary impact on our clients and our people. We adhere to Credera core values of Integrity, Tenacity, People First, Excellence, and Humility at all times. Our inclusive and collaborative culture where every team member is valued has resulted in us receiving a number of Great Place to Work accolades around the world.
As a part of Omnicom Oceania we partner with some of the world's best-known brands in a variety of industries, including clients ranging from ASX companies to large government departments, delivering strategy and execution leadership to create tangible business results. Credera's deep business acumen and technical expertise, combined with a deep dedication to build trusted relationships, unlocks extraordinary business performance to our clients. More information is available at www.credera.com
