TAFE NSW Life-Changing Careers
Business Systems Support Specialist
Location negotiable across NSW (subject to campus availability)
1 x Permanent Full Time Opportunity
$116,219 - $125,157 salary package - includes base salary ($131,911 - $142,056), plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
As a Business Systems Support Specialist, you'll play an important role in improving the service delivery of Student and Campus Services by creating better systems and digital experiences. You will act as the connective tissue between Student and Campus Services operational teams and the Digital Solutions Group development teams to lead system enhancements, manage change requests, support user acceptance testing (UAT) and drive continuous improvement initiatives that enhance service delivery, data quality and user experiences for staff and students.
Partnering with a broad range of stakeholders, you will analyse business needs, develop business requirements and help shape solutions that support operational effectiveness and customer-focused outcomes. The role also involves monitoring system performance, supporting data remediation and governance activities, and contributing to strategic initiatives that identify and address process inefficiencies across the Student and Campus Services Branch.
About you
You bring passion and experience in optimising business systems to support effective service delivery, with a track record of delivering system and digital experience enhancements in complex environments. You understand customer service ecosystems with high transactional volume and can translate operational business needs into developer ready requirements. A collaborator, you can build cross functional stakeholder relationships with empathy and diplomacy to achieve the best overall business outcomes.
Comfortable working in Agile environments, you have experience supporting change initiatives, improving data quality and driving user adoption of new processes and systems.
To find out more about the role, click to view the Role Description.
Our commitment to diversity, equity and inclusion
TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
- Your current resume
- A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question: Provide an example of when you have led or contributed to an initiative that used systems to solve a business problem. How did you analyse the problem, build and implement the solution and engage stakeholders? What was the outcome?
A career of life-changing impact awaits you. Apply now!
Applications close 11:55pm AEST Tuesday 1 September 2026
Additional Information:
General recruitment and adjustment enquiries:
Contact Jodie Dawson, Talent Acquisition Advisor, via email at [email protected] or phone 02 7921 5325
Role-specific enquiries:
Contact Tristan Williscroft, Senior Manager Optimisation, via email at [email protected]
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
