Step into a pivotal leadership role where your expertise will shape how an organisation performs when it matters most.
This is a rare opportunity to take ownership of both Quality Assurance and Major Event Response within a rapidly growing motor claims function. You’ll sit at the centre of operational performance, influencing outcomes, driving standards, and ensuring the business is prepared to respond under pressure.
Who will you be working with?
You will join a well-established, high-growth Australian insurer with a strong reputation for delivering customer-first outcomes and operational excellence. The business is continuing to invest heavily in its claims function, positioning itself for sustained growth and innovation across the market.
You’ll work alongside an experienced and supportive leadership team that values accountability, continuous improvement, and forward-thinking ideas. This is a culture built on high performance and integrity, where leaders are empowered to make meaningful change and drive impact across the organisation.
What are the benefits?
- High-impact leadership role with strong business visibility
- Opportunity to shape QA and crisis frameworks at scale
- Career progression within a growing, forward-thinking insurer
- Work alongside experienced and supportive senior leaders
- Strong focus on continuous improvement and innovation
- Stable, high-performing environment with clear direction
What will you be doing?
- Lead and evolve the Motor Claims QA framework end-to-end
- Analyse performance, identify trends, and drive improvements
- Deliver reporting and insights to influence key decisions
- Oversee business continuity and major event response planning
- Lead crisis response execution during high-pressure events
- Coach and develop a specialist QA and response team
What do you need?
- Proven experience in QA, operations, or business continuity
- Strong background within insurance claims (motor preferred)
- Demonstrated leadership experience managing teams
- Experience designing QA frameworks and reporting structures
- Expertise in crisis, event, or continuity planning
- Strong stakeholder engagement and analytical capability
This role requires 5 days in office attendance due to the operational and leadership nature of the position.
If you’re a decisive leader who thrives in fast-paced environments and wants to influence both day-to-day performance and critical event outcomes, this role offers the platform to do exactly that.
If you think this could be the role for you then please apply now! Or, if you have any questions, please contact Sarah Roberts on 0468 022 388
At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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