About CMV Truck and Bus
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees with 8 main dealerships across Victoria. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 91 years of operation and experience. We have over 2,100 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
About the Role
In this role, you will support the Bus Service Manager by overseeing the department’s costing and administrative functions. This is a full-time role and based in Derrimut. You will play an important part in delivering a high level of customer service, meeting repair order costing targets and ensuring accurate record keeping supporting the department’s financial performance.
You will also help build strong customer relationships, support team members and ensure service system records are accurate and up to date.
Key Responsibilities
- Keep customers updated on the status of repairs
- Schedule service appointments based on customer needs and workshop capacity
- Clearly explain expected timeframes, costs, and payment options
- Ensure customer queries are handled promptly and professionally
- Maintain accurate daily records of all service department activity
- Work with OEM representatives and provide updates to the service team
- Monitor and manage Work in Progress (WIP) to meet daily repair order (RO) targets
- Manage aged and warranty repair orders in line with KPIs
- Ensure completed jobs are invoiced promptly
- Work with key stakeholders to improve WIP processes
- Follow up on outstanding debtor and creditor accounts
- Assist with WHS documentation and actions as required
About You
- Previous supervisory experience is desirable
- Strong commitment to safety and WHS practices
- Solid administration and computer skills
- Strong communication and time management skills
- Well-organised with good attention to detail
- Demonstrates initiative, leadership potential, and a positive attitude
At CMV Truck & Bus, we believe our people are our greatest asset. Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.
If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.
Current CMV employees, please apply through your internal career site.
Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.
