Full-Time Retail Manager – Forest Lake QLD
About the Business
PS and PB Pty Ltd t/a Pizza Hut Forest Lake is a high-volume quick-service restaurant (QSR)
committed to delivering high-quality products and customer service to the local community.
Operating under the Pizza Hut brand, the business focuses on operational efficiency, food
safety, and a strong customer-first approach across all areas of restaurant operations. The
restaurant services a high volume of takeaway and delivery orders and relies on effective
leadership to maintain operational performance, customer satisfaction, and compliance
with brand standards.
The business believes that professional leadership is fundamental to maintaining an
efficient, compliant, and high-performing restaurant environment.
About the Role
We are seeking a full-time Retail Manager to provide professional leadership for the
effective and efficient management of restaurant operations. The Retail Manager is
responsible for achieving specific operational performance targets, including reducing
delivery times, increasing local sales, and improving “Voice of Customer” scores, while
managing a diverse team and ensuring full compliance with brand and operational
standards.
The role requires strong organisational capability, leadership skills, and the ability to
manage daily operations within a fast-paced QSR environment.
Salary: AUD $77,000 – $80,000 plus superannuation
Employment Type: Full-time
Key Responsibilities
Store Management & Coordination
Directly manage and coordinate a diverse team of approximately 14 staff members,
including Shift Runners, Pizza Makers, and Drivers.
Use independent judgment and problem-solving on a day-to-day basis regarding
staffing and operational matters.
Monitor and optimise restaurant “make times” and delivery logistics to meet strict
speed targets.
Implement strategies to improve “Voice of Customer” feedback and resolve
customer concerns promptly.
Oversee daily inventory management, stock rotation, and ordering to maintain
freshness and minimise wastage.
Apply brand criteria and operational procedures to ensure consistent quality in line
with company standards.
Team Leadership & Development
Undertake screening, assessment, and training for all new staff members to ensure
high performance.
Provide one-to-one support and mentoring for Shift Runners to ensure they
successfully achieve operational goals.
Manage staff rosters to balance labour costs with peak-hour demand while
maintaining service quality.
Supervise and support direct reports comprising 5 Shift Runners, 2 Pizza Makers, and
7 Drivers.
Promote a positive, productive, and team-oriented workplace culture.
Financial & Compliance
Monitor daily and weekly sales data to identify opportunities for growth within the
local Forest Lake market.
Oversee store-level operational costs and labour budgets to support profitability and
operational efficiency.
Ensure all food safety protocols, temperature logs, and hygiene standards meet both
legislative and brand requirements.
Provide regular operational reporting to the Director regarding store progress and
performance metrics.
The Ideal Candidate
Knowledge & Skills
At least 12 months of relevant experience in a Retail Management or QSR leadership
role.
Proven ability to build and maintain a positive and progressive team culture.
Strong problem-solving skills with the ability to manage operational bottlenecks
during peak periods.
Sound verbal communication skills appropriate for consulting with a diverse team of
temporary residents and citizens.
High level of computer literacy, including POS systems, database environments, and
Microsoft Office applications.
Essential Requirements
Current Food Safety Supervisor Certificate.
Application Process
Applicants who meet the above criteria are encouraged to apply and provide a detailed
outline of their suitability for the position. Applications will be accepted for four (4) weeks
from the date of advertisement. Only shortlisted candidates will be contacted.
Pay: $77,000.00 – $80,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
