We are seeking an experienced Medical Receptionist who not only excels in front-desk coordination but also has demonstrated experience in writing and implementing policies and procedures to simplify the front desk operations. We pride ourselves on professionalism, efficiency, and maintaining strong operational standards.
Position Summary
The Medical Receptionist serves as the first point of contact for patients, providing exceptional customer service while ensuring smooth administrative operations. This role also supports clinic compliance and efficiency by drafting, reviewing, and implementing administrative policies and procedures.
Key ResponsibilitiesFront Desk & Administrative Duties
- Greet and check in patients in a professional and welcoming manner
- Schedule, confirm, and manage appointments
- Maintain accurate patient records and ensure confidentiality
- Handle phone enquiries, referrals, and correspondence
- Process billing, payments, and insurance verification, medicare and dva submissions and rejections.
- Coordinate communication between patients, providers, and external stakeholders
Policy & Procedure Development
- Draft, review, and update clinic administrative policies and procedures
- Ensure policies comply with healthcare regulations and best practices
- Assist with implementation and staff training on new procedures
- Monitor adherence to established processes and recommend improvements
- Maintain documentation and version control of operational manuals
Qualifications & Skills
- Proven experience as a Medical Receptionist or in a healthcare administrative role
- Strong writing and documentation skills, with experience developing formal policies and procedures
- Knowledge of medical terminology and healthcare compliance standards
- Excellent organizational and time-management skills
- Strong interpersonal and communication skills
- Proficiency in electronic medical records systems and Microsoft Office
- Ability to handle confidential information with discretion
- Detail-oriented with strong problem-solving abilities
Pay: $30.00 – $40.00 per hour
Work Location: In person
