We have a new opportunity for an IT Technical Services Lead to join the IT team.
About the Role
You’ll act as a key escalation point for complex IT issues, ensuring reliable service delivery across devices, cloud, identity, and network environments. Working with internal teams and vendors, you’ll own incidents end-to-end while contributing to projects, improvements, and team capability.
Key Responsibilities
- Resolve complex IT issues across end-user, cloud, and network environments
- Act as escalation point for high-impact incidents
- Partner with internal teams, vendors, and MSPs to deliver outcomes
- Lead or support IT projects and initiatives
- Maintain Microsoft ecosystem (M365, Azure, Intune, Teams)
- Support governance, compliance, and audit activities
- Drive process improvements, automation, and user experience
- Deliver user support and training where required
- Troubleshooting and support for Microsoft 365, end-user devices and core systems.
- Work with internal teams and external providers to resolve incidents and service requests.
- Stay up to date with technology and suggest practical improvements
About You
- 8+ years in enterprise IT support (Level 2–3)
- Strong troubleshooting across devices, identity, cloud, and networks
- Hands-on Microsoft stack experience (M365, Azure, Intune, Entra ID)
- Proven ability to work autonomously and manage complex issues
- Experience with vendors, MSPs, and compliance environments
How To Apply:
If this role appeals to you, we would love to hear from you.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. We are committed to creating a culturally safe and inclusive workplace.
