Delivery orders , menus and integrations served simply.
Doshii simplifies venue operations by connecting point of sale systems with delivery, ordering, Business Intelligence and payment platforms through a single, centralised hospitality hub. For venues, that means fewer mistakes, less double-handling and more time focused on service.
From delivery apps and ordering platforms to payments and POS integrations, Doshii helps hospitality technology work better together — turning venues around Australia into smoother operations that save time, money and a whole lot of unnecessary stress for owners and staff. Cheers to hassle-free hospitality.
About The Role – Customer Support Specialist
This role sits within Doshii’s Customer Success team and is focused on supporting hospitality venues using the Doshii platform.
The Customer Support Specialist plays a critical role in helping merchants successfully onboard, connect and operate across Doshii’s ecosystem of POS, ordering, delivery and payment partners. Day-to-day, this includes supporting venue onboarding, troubleshooting connectivity issues, assisting with operational incidents and ensuring customers receive responsive, high-quality support across the platform.
You’ll work closely with hospitality venues while collaborating internally with product, engineering and operations teams, as well as coordinating with external technology partners when required to help resolve customer issues efficiently.
At its core, this role helps turn complex hospitality technology problems into simple, practical customer outcomes.
