The Opportunity:
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Full Training provided with Career Progression Opportunities
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Uncapped Incentive Opportunities/Earnings
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Be Part of An Inclusive And Diverse Team Culture, Where Everyone is a Team Player
The Role:
Our Contact Centre is growing. We are looking for two driven and motivated Customer Service & Sales Representatives to join us.
Based in Brisbane CBD at National Storage's Contact Centre, we are excited to expand our Service & Sales function. You will be joining a close-knit, vibrant, dynamic, and high-performing team.
Reporting into the Contact Centre Supervisor, you will have the opportunity to work closely with the Contact Centre team and Storage Centres across Australia and New Zealand.
Ideally you will have previous sales and customer service experience in a Call Centre environment and a demonstrated ability to deliver a highly efficient and consistent standard of service.
If you are enthusiastic about sales and committed to providing exceptional customer service, we would love for you to join our team!
Shift hours will be:
Opportunity 1:
Monday: 11.30am - 8pm
Tuesday, Thursday, Friday: 12pm - 8pm
Saturday: 9.30am- 5.30pm
Days Off: Wednesday and Sunday
Opportunity 2:
Monday: 10.30am - 7pm
Tuesday to Thursday: 11am - 7pm
Saturday: 9.30am- 5.30pm
Days Off: Friday and Sunday
Training period:
Join us in the Contact Centre for 2 weeks of hands on training and immersion into the team.
Monday to Friday from 8.30am - 4pm, before transitioning into your set roster.
Key Responsibilities:
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Creating a great first impression for our customers. Coordinate and respond to customer enquiries in a timely, professional, and courteous manner across our various multimedia channels (phone, email and webchat).
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Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers’ needs are met.
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Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire.
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Proactively build relationships at all levels of the business with a key focus on our Storage Centre teams.
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Achieve individual sales targets and great call quality.
About You:
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Strong Customer Service/Sales background
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High level of organisational skills and excellent time management
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Building relationships comes naturally to you and is matched with a passion and interest for helping people
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You have excellent written and verbal communication skills with the ability to be empathetic and professional
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You thrive when working in a team environment but can also work autonomously
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You have a motivated and proactive approach to your role and are a team player
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Proficient at using technology and multitasking between different systems
About Us:
Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.
If you are looking to be part of a great company doing great things, we’d love to hear from you!
Benefits of Working with Us:
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Permanent role within an expanding industry leader and multinational essential services business.
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Access to ongoing development and career progression within a multinational environment.
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24-hour wellbeing support for you and your family through our Sonder partnership.
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Reimbursements for approved wellbeing services under our WellNS Wallet Program.
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Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
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Generous company paid parental leave.
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Discounts on a range of storage services including units and merchandise.
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.
