Senior Business Support Officer Recoverable Works (201918)
Permanent Full Time - 36.25 hours per week
$83,000.51 to $89,014.70 Annually + 13% super
RCC Officers' Level 3
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Senior Business Support Officer Recoverable Works
Are you looking for an opportunity where you can truly make a role your own? As our new Senior Business Support Officer Recoverable Works, you'll play a key part in supporting recoverable works activities while helping shape processes, drive improvements and contribute to the ongoing success of the team. If you thrive in a fast-paced environment, have a proactive mindset and enjoy working with a range of stakeholders, we'd love to hear from you.
Your responsibilities will include:
Coordinate and process customer requests for recoverable works, new services and planned works across the water and wastewater network.
Support the delivery of recoverable works through contractor coordination, work package preparation and the management of asset and operational records.
Provide high-level administrative and operational support, including reporting, documentation management, workflow coordination and data analysis.
Build strong relationships with customers, contractors and external stakeholders to ensure effective communication, compliance and positive service outcomes.
Contribute to revenue recovery and continuous improvement through accurate record keeping and efficient process management.
Skills and experience:
Strong administration, organisation and communication skills, with the ability to manage competing priorities and undertake financial administration and reporting tasks.
Experience coordinating customer requests, operational processes or work programs within a service delivery environment.
Demonstrated ability to work autonomously, show initiative and adapt in a fast-paced environment.
Strong attention to detail, with experience maintaining accurate records, documentation and data; experience reviewing technical drawings or plans will be highly regarded.
Knowledge of water, wastewater, construction, infrastructure or local government operations will be highly regarded.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
- Enjoy a healthy work-life balance through Council's flexible work arrangements and supportive workplace culture.
- Access a range of employee benefits, including professional development opportunities, wellness initiatives and generous leave provisions.
- Join a collaborative and high-performing team that values initiative, continuous improvement and delivering great outcomes for our community.
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (201918), please contact Mandy Murchison on (07) 3829 8220. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 23/08/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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