TechnologyOne is an Australian enterprise software company founded in 1987 that develops cloud-based business and government software solutions.
A Software Support Consultant provides technical and functional support for software applications by diagnosing issues, resolving user problems, and ensuring systems operate efficiently. The role works closely with customers, developers, and implementation teams to deliver high-quality support and enhance the overall user experience.
Key Responsibilities:
- Provide first- and second-level technical support for software applications.
- Investigate, troubleshoot, and resolve software incidents and user issues.
- Log, prioritize, and manage support tickets within agreed service levels (SLAs).
- Assist with software installation, configuration, updates, and system maintenance.
- Analyze application errors and escalate complex issues to development teams.
- Perform system testing to verify bug fixes and software enhancements.
- Create and maintain user guides, knowledge base articles, and technical documentation.
- Deliver user training and guidance on software functionality and best practices.
- Collaborate with implementation, development, and quality assurance teams to improve system performance.
- Monitor application performance and recommend process improvements.
- Ensure compliance with company security policies and data privacy standards.
Pay: From $9,000.00 per month
Benefits:
- Childcare assistance
- Company car
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
