Transform lives, every single day
Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
We are a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.
As a Support Officer, you will play a key role in creating a positive resident experience by providing exceptional administrative, scheduling and customer service support within our Retirement Villages. You will be the first point of contact for many resident enquiries, helping ensure residents feel supported, informed and connected to the services they need.
This is a full-time permanent onsite role based at Castle Hill Village between Monday to Friday with occasional weekend rostered hours to support operational requirements.
As a Support Officer, you will support the day-to-day administrative operations of an Anglicare Retirement Village, working closely with residents, their families, onsite health and care teams, village teams and external stakeholders.
You will be responsible for coordinating resident enquiries, supporting scheduling activities, maintaining accurate records and ensuring services are delivered efficiently and professionally.
With empathy, professionalism and a strong customer focus, you will:
Resident Support & Customer Service
Scheduling & Administration
Continuous Improvement & Compliance
Safety & Workplace Culture
You are organised, proactive and customer-focused, with a genuine passion for supporting older people and creating positive experiences.
