Client Services Officer (Scheduling Team)Part-Time (Wed–Fri) Flexible Hours
Camberwell Location
Looking for a role where your empathy meets your efficiency? Want to work with an organisation that embraces modern tech (like AI) to make your day smoother? Keep reading.
At Call on Clare, we don’t just provide home-based care; we champion dignity, independence, and peace of mind for our clients across a wide area of Victoria. We’re a premium, private, aged care package and NDIS provider for all ages from new born to the older generation - having three core values: Agility, Compassion, and Excellence.
We’re expanding our scheduling team in Camberwell, requiring a coordinator who loves people just as much as they love working with us.
What’s in it for you?
- Real Work-Life Balance: 3 days a week (Wednesday to Friday with the possibility of some weekend work) with truly flexible hours to suit your lifestyle.
- A Culture That Cares: Work in a supportive, collaborative, and genuinely warm head office team.
- Tech-Forward Environment: We are a paperless office and love using smart tools and AI to streamline workflows.
- Growth: Ongoing professional development to help you take your career to the next level.
The Role: What you’ll actually be doing
As our Client Services Officer, you are the heartbeat of our team. You will be the friendly voice and steady hand that connects our clients with the care they need.
Your day-to-day will look like:
- The First Impression: Welcoming new client enquiries with warmth and clear info about our services.
- The Matchmaker: Consulting with families, assessing needs, and collaborating with the team to pair clients with support workers and nurses this is important.
- The Coordinator: Managing schedules, inputting data, and liaising with clients and field workers
- The Problem Solver: You shall be the go-to contact for current clients and field staff to resolve any questions or adjustments with empathy and speed.
About You: Is this your next move?
You don't need to have decades of healthcare experience, but you do need a big heart and a sharp mind.
We’d love to hear from you if you have:
- Superb People Skills: A compassionate phone manner and the ability to talk to anyone, from a stressed family member to a medical specialist.
- A Need for Speed (and Accuracy): You’re comfortable typing at least 60 wpm, have killer attention to detail, and love a paperless workflow.
- Initiative: You’re a fast learner, currently using AI tools, and thrive when managing multiple moving parts.
- The Basics: Solid admin or customer-facing experience. (Healthcare or rostering experience is a massive bonus, but we will happily train the right person!)
Ready to make a tangible difference in people's lives?
Please forward your resume and covering letter.
Only shortlisted candidates shall be notified.
Pay: From $32.80 per hour
Work Location: In person
