Mobile IT Technician (Subcontractor)
North Brisbane & Surrounding Areas
A growing mobile IT support business is seeking an experienced and reliable Mobile IT Technician to join our team as an independent subcontractor.
This role is ideal for a self-motivated technician who enjoys solving problems, working independently, and delivering exceptional customer service. We are looking for someone who is not only technically capable but can build trust with customers and provide a professional, friendly experience on every job.
About the Role
You will travel to customer homes and small businesses throughout North Brisbane and surrounding areas, providing onsite technical support and troubleshooting services.
Work will vary from simple software issues through to networking, Wi-Fi troubleshooting, mobile device support, smart home technology, hardware installations, software setup, and general IT support.
Flexible hours are available, with workloads varying based on customer demand and your availability.
Key Responsibilities
- Diagnose and resolve Windows PC and laptop issues
- Support and troubleshoot Apple Mac computers and MacBooks
- Support and troubleshoot iPhone, iPad and Android devices
- Install and configure hardware and software
- Remove viruses, malware and unwanted software
- Configure and troubleshoot Wi-Fi and internet connections
- Install and support mesh Wi-Fi systems
- Set up and troubleshoot printers, scanners and peripheral devices
- Assist with Microsoft 365 and email-related issues
- Configure email accounts and cloud services across multiple devices
- Assist customers with mobile phone setup, data transfer and cloud services
- Set up and troubleshoot Smart TVs, streaming devices and home entertainment systems
- Support Chromecast, Apple TV, Fetch TV and similar devices
- Support smart home devices and connected technology
- Perform data backup and basic recovery tasks
- Complete service notes and communicate job outcomes
- Deliver exceptional customer service at all times
Essential Requirements
- Strong knowledge of Windows 10 and Windows 11
- Experience supporting Apple Mac computers and MacBooks
- Experience supporting iPhone, iPad and Android devices
- Experience troubleshooting hardware and software issues
- Good understanding of home and small business networking
- Experience with Wi-Fi, mesh networking and internet troubleshooting
- Experience configuring email accounts and cloud services
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical customers
- Ability to work independently and manage your workload
- Current Australian Driver Licence
- Reliable vehicle
- Mobile phone
- Professional presentation and attitude
- Current ABN
- Current Public Liability Insurance (proof required)
- Ability to provide professional references
- Ability to pass a police check if required
Desirable Skills
- Previous field service or mobile technician experience
- Experience supporting customers in residential environments
- Experience supporting small businesses
- Microsoft 365 administration experience
- Apple Business Manager experience
- Experience with NAS devices and home servers
- Experience using data recovery tools
- Experience supporting both Windows and Apple environments
- Experience with smart home and entertainment technology
What We Offer
- Flexible work arrangements
- Competitive hourly rates based on experience
- Variety of residential and small business support work
- Opportunity to grow with an expanding business
- Flexible workload based on availability and customer demand
- Minimal administration and no sales targets
Important Information
This position is offered on a subcontractor basis.
Applicants must maintain:
- A current ABN
- Current Public Liability Insurance
- Their own vehicle and tools
- Their own taxation, superannuation and business obligations
Retired and semi-retired technicians seeking flexible work are encouraged to apply.
Application Questions
Please include answers to the following with your application:
- How many years of IT support experience do you have?
- What experience do you have supporting Apple Macs, iPhones and iPads?
- Do you currently hold an ABN and Public Liability Insurance?
- Which suburb are you based in?
- Are you available for onsite work during business hours, evenings, weekends, or all of the above?
How to Apply
Please email your CV, suburb, and a brief introduction outlining your experience to:
[email protected]
Applications will be reviewed as received.
Job Type: Part-time
Pay: $45.00 – $65.00 per hour
Application Question(s):
- 1. How many years of IT support experience do you have?
2. Do you have experience supporting Windows PCs, Apple Macs, iPhones, iPads, Android devices, Wi-Fi networks and printers?
3. Do you currently hold a valid Australian Driver Licence, reliable vehicle, ABN and Public Liability Insurance?
4. Please briefly describe a technical issue you resolved independently for a customer.
5. Why do you believe you would be a good fit for a customer-facing Mobile IT Technician role?
Language:
Work Authorisation:
Willingness to travel:
Work Location: In person
