Local Government Account Manager
Location: Eastwood (SA) or Melbourne (VIC) Type: Full-time
We are seeking an experienced and customer-focused Local Government Account Manager to manage and grow key stakeholder relationships across our client portfolio.
This role is responsible for overseeing account performance, coordinating service delivery, and ensuring compliance with relevant legislation, policies, and procedures. You’ll act as a trusted advisor, balancing commercial outcomes with public sector accountability and community expectations.
- Manage a portfolio of client and stakeholder accounts as the primary point of contact
- Build and maintain strong relationships with local councils, contractors, and stakeholders
- Coordinate service delivery to meet agreed service standards and outcomes
- Monitor account performance, identify risks, and implement improvement strategies
- Ensure compliance with relevant legislation, governance, and client policies
- Prepare reports, briefings, and correspondence for senior stakeholders
- Resolve escalated issues and complaints professionally and efficiently
- Contribute to continuous improvement initiatives and best practice delivery
You bring strong stakeholder management capability and experience working within regulated or public sector environments.
What you’ll bring:
- Experience in account management, relationship management, or stakeholder engagement
- Understanding of governance, legislation, and compliance frameworks
- Strong written and verbal communication skills
- Ability to manage competing priorities and deadlines
- High level of professionalism, integrity, and discretion
Nice to have:
- Experience within local government or public sector
- Knowledge of Australian legal or compliance processes
- Understanding of council or revenue-related functions
- Relevant tertiary qualification (Business, Public Administration, or similar)
- Supportive and collaborative team environment
- Ongoing professional development and career growth opportunities
- Competitive salary and benefits
