JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves:
JLL is seeking an exceptional Lease Administration Compliance, Governance & Excellence Lead to establish and maintain best-in-class standards across our Australian Lease Administration operations. This is a newly created, high-impact role for a seasoned professional who can operate with complete independence, challenge the status quo, and drive operational excellence across onshore and offshore teams.
Reporting directly to the Head of Lease Administration – Australia & New Zealand, you will serve as the independent governance authority for our Australian clients. You will not manage delivery teams; instead, you will audit them, hold them accountable, and ensure compliance with rigorous standards.
This role demands a rare combination: technical LA expertise, forensic attention to detail, the courage to escalate non-compliance, and the influence to drive cultural and operational changes across a complex, multi-account environment.
Key Responsibilities:
Conduct scheduled and unannounced audits across all AUS accounts (onshore and offshore), maintaining complete independence from delivery teams, and produce written findings with risk ratings, root cause analysis, and evidence-based remediation tracking
Own and maintain the Australian LA Governance Framework, enforcing zero-tolerance cut-off governance controls and establishing validation gates to prevent abstraction from unapproved documents and processing without proper authorisation
Design and operate a proactive Quality Assurance programme, actively sampling work output across all accounts and producing monthly LA Health Reports covering error rates, compliance status, risk exposure, and trend analysis
Develop and maintain LA Operations Guides and SOPs for Australia, leading continuous improvement initiatives to identify inefficiencies, close gaps, and benchmark practices against global JLL standards
Maintain a consolidated financial exposure register and live risk register with escalation triggers, providing early warning signals to senior leadership before quality issues become client problems
Define minimum competency standards for all LA roles and design structured onboarding and training programmes, championing a cultural shift where LA operates as gatekeeper, not order taker
Serve as the onshore governance authority and single point of escalation for offshore LA teams, reviewing instruction quality and maintaining a documented escalation framework with clear triggers and response timeframes
Drive adoption of technology and tooling (PEGA, DealSumm, CoStar, Portfolio) as governance and quality enablers across all accounts
Develop account-specific process flows where client requirements necessitate deviation from standard, with formal sign-off and documentation
Participate in fortnightly remediation reviews, providing independent status updates on open findings and ensuring accountability across onshore and offshore operations
Key Skills & Requirements
Tertiary education in Business, Property, Law or related disciplines
At least 5 years of corporate real estate experience with proven business development results and deep Lease Administration operational knowledge
Demonstrated experience managing offshore teams and achieving deliverables across multiple, complex accounts
Exceptional attention to detail with strong data management capabilities and proven ability to drive accuracy and ensure compliance
Outstanding relationship, influencing, and stakeholder management skills—able to build trust, deliver superior service, and take tough stands when necessary
Strong leadership experience with both large and small teams, demonstrating an 'achiever' mentality and high degree of drive and results orientation
Creative and innovative thinker who develops sound strategies, mobilises organisations, and brings the best of JLL to every situation through effective networking and collaboration
Natural inquisitiveness with ability to apply critical thinking, balance detail with decision-making usefulness, and place property within the context of broader business frameworks
What you can expect from us:
Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible work arrangements
About us:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number JPREQ509169
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
